Davian Williams
Fayetteville,North Carolina
Summary
Highly motivated, with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow, and increased satisfaction. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
6
6
years of professional experience
Work History
Walmart "OGP" Online Grocery Pickup Associate
Walmart
Fayetteville, NC
01.2021 - 01.2022
- Offered virtual shopping consultations for clients unable to meet in person.
- Researched products and pricing to ensure the accuracy of orders.
- Satisfied customers with quick, accurate service under tight deadlines.
- Canceled orders based on customer requests or inventory or delivery problems.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Managed inventory levels to ensure the availability of products for customers.
- Provided customer service and resolved customer complaints.
- Emphasized fast, friendly customer service.
- Provided friendly customer service to all shoppers.
- Developed and implemented advertising campaigns to increase brand awareness.
- Tracked and assessed data to make immediate changes to underperforming strategies.
- Developed and implemented strategic sales and branding strategies to drive product growth.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Removed outdated products from shelves in accordance with company policy.
- Received and processed incoming shipments of merchandise.
- Monitored expiration dates of perishable items to ensure freshness.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Assisted other teammates with additional duties.
Williams Cleaning Services
Huey P. Williams
Fayetteville, North Carolina
01.2016 - 04.2020
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Collected trash from floors within hallways, bathrooms, and work areas.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Removed trash bags, broke down boxes, and placed recyclable materials in designated disposal areas.
- Cleaned bathrooms, including toilets, sinks, and mirrors.
- Stripped, sealed, and polished floors.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Moved furniture, equipment, or supplies manually, or with hand trucks.
- Provided assistance in assembling and disassembling furniture when needed.
- Inspected items for damage before and after the move, documenting any issues.
- Upheld company standards for professionalism by maintaining a neat appearance and keeping the vehicle clean.
- Organized and labeled the inventory of items being moved.
- Collaborated with team members to provide efficient service to customers.
Education
High School Diploma -
South View South View High School
Hope Mills, NC05-2019
Skills
- Customer service
- Inventory management
- Order processing
- Product research
- Delivery coordination
- Sales strategy
- Team collaboration
- Advertising campaigns
- Time management
- Sales expertise
- Oral communication
- Computer skills
- Multitasking and organization
- Customer interaction
Languages
Chinese (Mandarin)
Limited
Timeline
Walmart "OGP" Online Grocery Pickup Associate
Walmart
01.2021 - 01.2022
Williams Cleaning Services
Huey P. Williams
01.2016 - 04.2020
High School Diploma -
South View South View High School
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