Daviana Avalo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
GMP Coordinator
SBM Management
11.2022 - Current
- Successfully managed a portfolio of various sites, ensuring on-time completion of scheduled preventive maintenance work, and meeting customer needs.
- Maintained accountability for timely completion of services and associated documentation, adhering to compliance and standard operating procedures while maintaining an open and proactive communication with staff and clients.
- Exhibited excellent customer service skills, strengthening the GMP program's reputation as an essential asset.
- Proactively informed facility management about work orders and ensured timely reporting by sending out a weekly report.
- Additional responsibilities as assigned.
Administrative Assistant
SBM Management
04.2022 - 11.2022
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Housing Supports Case Manager
Metro Housing Boston
01.2019 - 04.2022
- Facilitate crisis intervention services for eligible clients through a federal funded program.
- Provided emotional support and guidance for clients suffering from domestic violence, homelessness, and housing needs.
- Planned training for groups of individuals regarding eviction processes, fair housing, and subsidized housing programs.
- Orchestrated more than 200 crisis interventions, achieving a 95% success rate while managing a caseload.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Guest Service Agent
Goodwin Procter
07.2018 - 01.2019
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Operate office equipment such as fax machines, copiers, and phone systems.
- Received and processed incoming and outgoing emails regarding the EMS software system.
Education
Associate of Science - Business Management
Bunker Hill Community College
Charlestown, MA12.2020
Diploma - Urban Science Academy
West Roxbury MA
06.2017
Skills
- Leadership and Team Management
- Effective Communication
- Policy and Standard Operating Procedure Compliance
- Staff Training and Development
- Customer Relationship Management
- Maximo CMMS System
- EMS System
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
GMP Coordinator
SBM Management
11.2022 - Current
Administrative Assistant
SBM Management
04.2022 - 11.2022
Housing Supports Case Manager
Metro Housing Boston
01.2019 - 04.2022
Guest Service Agent
Goodwin Procter
07.2018 - 01.2019
Associate of Science - Business Management
Bunker Hill Community College
Diploma - Urban Science Academy
West Roxbury MA