Daviana Matheus
Katy,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
Account Manager
Earthworks, Inc
02.2021 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through networking and marketing, stemming from word-of-mouth recommendations.
- Kept detailed records of daily activities through online landscaping software.
- Contributed to event marketing at various levels such as expos, golf tournaments, & fundraisers.
- Assisted with recruiting, hiring, onboarding and training new employees.
- Assisted with administrative roles when additional assistance was required.
- Helped train new employees taking on same level roles and administrative roles within company.
- Developed and implemented strategies to increase client retention
- Reviewed and mitigated discrepancies with irrigation estimates to deliver the best possible explanation to managers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored and supervised large projects to ensure timely installments and decrease the risk of warranty work, while communicating with community managers to ensure customer satisfaction.
Office Manager/Accountant
DAVID Z. MAFRIGE INTERESTS
09.2019 - 01.2021
- Managed administrative tasks such as typing leases, putting together tenant files.
- Controlled yearly property tax payments: Filing monthly, quarterly and annual payroll taxes and TWC documents.
- Evaluated month end bank and Yardi reconciliations.
- Audited tenant ledgers.
- Oversaw accounts payables for 15 different entities via QuickBooks and Yardi.
- Managed Accounts Receivables for 12 commercial properties via QuickBooks and Yardi.
- Presented bi-monthly financial cash sheets for 7 commercial properties.
- Processed payroll for employees of two different companies through QuickBooks.
- Assisted in note taking for several legal meetings and monthly staff meetings.
Community Manager
GREYSTAR
01.2017 - 05.2019
- Prepared bi-weekly payroll for staff of 8, with submission of commission reports through ADP.
- Submitted monthly financial reports and oversee all expense and cost tracking, accounts payables, and purchasing functions.
- Managed/Paid invoices for 70+ vendors monthly.
- Supervised renovation project of 32 apartment homes, Leasing Office and community repairs following Hurricane Harvey.
- Coordinated ongoing unit renovations throughout community.
- Maintained 60% renewal ratio, during community/amenity renovations.
- Achieved 8.7% rent growth in one year by encouraging residents to accept minimal rent increases at renewal.
- Revised, audited and signed legal lease contracts for residents, legal contracts for vendors.
- Coached team members to effectively overcome objectives.
- Organized community events with over 200+ guests in attendance.
- Directed all marketing with outreach and online marketing to drive more clients/exposure.
- Prepared daily, weekly & monthly reports of all community activity for ownership to remain in communication of community events, projects, occupancy numbers, and potential clients.
- Aided in supervision of risk management to ensure no legal action taken against asset.
- Remained available to all residents, for meetings in person, via email, and phone to ensure customer relations, and customer satisfaction.
- Excelled at conflict resolution and customer relations to resolve issues and follow-up for concerned residents/clients.
- Checked and responded to high volume of emails daily.
- Analyzed financial reports year over year and answer ownership questions about individual GL codes as needed within budget.
- Coordinated monthly calendar for all office employees as well as maintenance team, and also coordinated monthly calendar for all vendors performing work on weekly/monthly basis.
Community Manager/Assistant Manager/Company Trainer
MARTIN FEIN INTERESTS
08.2008 - 01.2017
- Directed all aspects of property management for 271-apartment mid-rise building catering to high net income residents
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Achieved stabilization occupancy of 93% from 62% lease up status, by continuously turning prospects/clients into long term residents
- Prepared monthly financial reports, oversee all expense and cost tracking, accounts payables, and purchasing functions.
- Managed team of 10 administrative and maintenance professionals.
- Monitored all aspects of building operations to ensure highest level of customer service at all times.
- Communicate with tenants, investigate and resolve issues.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Sent to various properties to aid and/or restructure office organization and operations by implementing new system to help improve day-to-day operations within office.
- Dropped community delinquency, with effective collection efforts, from $16,000 to $700 within first two months.
- Aided in training of new assistant managers and helped perform monthly accounting closeouts for various communities within portfolio.
- During lease-ups, aided construction punch out of each unit.
Education
Certifications -
Company Sponsored Training
NALP (National Apartment Leasing Professional) Designate
11.2012
CAM (Certified Apartment Manager) Designate
Associate of Arts -
Houston Community College
Houston, TX12.2010
Skills
- Microsoft Office, Yardi Voyager, Yardi 7S, QuickBooks
- Time Management
- Payment Collecting
- Strategic Planning
- Event Planning
- Staff Management
- Accounts Payable and Accounts Receivable
- Managing Multiple Tasks
- Prioritizing Workflows
- Administrative Oversight
Years Of Experience
15+ years in the Multi-family/ Commercial Property Management Industry
Languages
Spanish
Native or Bilingual
Affiliations
Houston Apartment Association
References
- Julie Batche, Vice President of Management, Martin Fein Interests, 713-683-4804
- Jaymi Peel, Previous Supervisor/Regional Manager, Greystar, 832-385-6060
- Brittani Groves, Previous Supervisor/Regional Manager, Greystar, 281-731-9706
- Regina Alexander, Personal Reference/Business Owner, Surge Team Building, 314-504-5610
Awards
Abode Magazine’s Designate of the Month, Article Published August 2009 Assistant Manager of the Year, Martin Fein Interests 2014 Most Valuable Player, Martin Fein Interests 2015 Perseverance Award, Greystar 2017
Timeline
Account Manager
Earthworks, Inc
02.2021 - Current
Office Manager/Accountant
DAVID Z. MAFRIGE INTERESTS
09.2019 - 01.2021
Community Manager
GREYSTAR
01.2017 - 05.2019
Community Manager/Assistant Manager/Company Trainer
MARTIN FEIN INTERESTS
08.2008 - 01.2017
Certifications -
Company Sponsored Training
NALP (National Apartment Leasing Professional) Designate
CAM (Certified Apartment Manager) Designate
Associate of Arts -
Houston Community College