Daviana Ovalle
Summary
Dynamic security leader with proven expertise in physical security and team management, honed at Harvard Protection Services. Excelled in developing emergency plans and reducing trespassing incidents, showcasing strong incident investigation skills and a commitment to team leadership. Achieved significant improvements in emergency response times and personnel performance, demonstrating exceptional problem-solving abilities and interpersonal skills. Accomplished Security Manager with 9 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
17
17
years of professional experience
Work History
Site Security Manager
Harvard Protection Services
01.2016 - Current
- Assessed potential risks and developed contingency plans for various emergency scenarios, ensuring preparedness at all times.
- Coordinated with local law enforcement agencies to address potential threats and share relevant information.
- Reviewed existing emergency response procedures, suggesting improvements where necessary for optimal effectiveness during crisis situations.
- Evaluated the performance of individual team members as well as overall departmental success in achieving established goals.
- Reduced incidents of trespassing by conducting regular security audits and identifying vulnerabilities.
- Developed comprehensive security plans for special events, minimizing risks and ensuring public safety.
- Managed a team of security personnel, ensuring proper training and adherence to company policies.
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised team of 20 security personnel during shift.
- Implemented workplace safety initiatives, enhancing overall employee wellbeing and reducing accidents onsite.
- Improved response times to emergencies by establishing clear communication protocols among team members.
- Investigated incidents and wrote reports.
Drive-Thru Cashier
Burger King
03.2008 - 06.2009
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Followed food safety and sanitation guidelines at all times.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Education
GED -
Old Bridge High School
Old Bridge, NJ06-2008
Skills
- Physical Security Expertise
- Fire safety management
- CCTV Monitoring
- Incident Investigation
- Perimeter security
- Security training
- Security team leadership
- Security team management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Site Security Manager
Harvard Protection Services
01.2016 - Current
Drive-Thru Cashier
Burger King
03.2008 - 06.2009
GED -
Old Bridge High School
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