Daviana Soria
Riverside,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients needing reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LEAD PATIENT SERVICE REPRESENTATIVE/BIOPSY COORDINATOR
Radnet (Riverside Advanced Imaging)
08.2022 - Current
- Check patients in while making sure insurances are active and orders are correct
- Obtain authorizations and submit for authorizations when required
- Preprocessing making sure patients are scheduled correctly as well as rescheduling patients who aren't
- Provide translation for patients as well as fellow co-workers when it comes to explaining the process of exams, filling out forms, and answering any questions patients may have
- Helps fellow co-workers with questions they may have regarding orders and exams
- Call doctors offices to obtain clarification regarding exams as well as obtaining new orders
- Help technologists when it comes to changing exams, scheduling biopsies, and help them communicate with patients if there's any possible delays or any questions the techs may have for patients
- Constantly communicating with technologists as well as our radiologists at times making sure we are getting our patients the proper care
- Work over time and pick up shifts when coverage is needed
- Navigate and assist other associates at the front desk and around the office when it comes to answering questions and providing solutions
- Assemble all biopsy packets for two centers pertaining to breast and thyroid biopsies
- Preprocess all scheduled exams for biopsies before scheduled appointments
- Pull pathology for all biopsies performed
- Create addendum packets for all completed biopsies for Radiologist
- Provide Radiologist with addendums once pathology is received from laboratories
- Fax over all Pathology reports to Referring Physician's Offices and log into book logs
- Confirm all biopsies and obtain any authorizations that may be needed
- Assist and report to the Office Supervisor and Manager regarding any issues with front desk and technologists
- Find solutions to evaluate and help the center run smoother
- Train new hires on day to day tasks, check-in process, and software that we use for our schedule book
- Assist with inventory Control
- Answer phone calls and direct patients to the correct department or answer any questions patients and doctors offices may have
- Medical Records
- Help front desk Deescalate situations and find solutions for patients who are upset or have a complaint
- Accommodate patients in a timely manner
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Provided support during high-volume periods, effectively managing multiple tasks simultaneously while maintaining composure under pressure.
- Reduced no-show rate by implementing a reminder system for upcoming appointments, improving patient engagement and clinic efficiency.
- Conducted insurance verifications and pre-authorizations to expedite patient care and reduce billing errors.
Maintenance Worker
R&R Maintenance
09.2020 - 07.2021
- Installs light fixtures
- Replaces lightbulbs in commercial businesses/buildings
- Drywall repair
- Cleans/organizes electrical rooms
- Maintains appearance of parking lots and buildings
Customer Relations/Assistant
Lewis Brisbois Bisgaard & Smith LLP
06.2018 - 06.2019
- File paperwork and organization throughout storage rooms
- Answering phone calls and booking appointments
- Made copies and assembled binders
Coordinator
Shamrock Foods
12.2018 - 05.2019
- Answering emails and phone calls
- Organizing inventory such as tools and parts
- Set schedules for technician work
Education
Associate Degree in Kinesiology -
Norco College
07.2025
High School Diploma -
Polytechnic High School
05.2019
Skills
- A very committed and determined individual who is familiar with office work and has a great work ethic A leader as well as a team player Works well in fast-paced environments and seeks constructive criticism when needed, as well as being open when it comes to learning new things
- Effective problem solving
- Office Administration
- Insurance Verification
- Customer Service
- Multitasking and Organization
- Patient check-in
- Registration and Scheduling Appointments
- Insurance Billing
- Attention to Detail
- Problem-solving abilities
- Reliability and Dedication
Certification
- Stop-The-Bleed Certification - 02/01/19
- CPR and AED/First Aid Certification - 01/01/19
References
- Jessica Ramirez, Paralegal Supervisor, Lewis Brisbois Bisgaard & Smith LLP, San Bernardino, California, 92408, (951) 333-3954
- Mando Sanchez, Maintenance Manager, Shamrock Foods, Eastvale, CA, 91752, (951) 903-4075
- Jeannine Askins, Riverside Advanced Imaging Supervisor, (909) 268-2767
- Kimberly Ruiz, Riverside Advanced Imaging Manager, Riverside, CA, (951) 403-3343
Languages
Spanish
Professional Working
Timeline
LEAD PATIENT SERVICE REPRESENTATIVE/BIOPSY COORDINATOR
Radnet (Riverside Advanced Imaging)
08.2022 - Current
Maintenance Worker
R&R Maintenance
09.2020 - 07.2021
Coordinator
Shamrock Foods
12.2018 - 05.2019
Customer Relations/Assistant
Lewis Brisbois Bisgaard & Smith LLP
06.2018 - 06.2019
Associate Degree in Kinesiology -
Norco College
High School Diploma -
Polytechnic High School
- Stop-The-Bleed Certification - 02/01/19
- CPR and AED/First Aid Certification - 01/01/19
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