Davianna Stokes
Smyrna,GA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my compassionate nature and HIPAA compliance knowledge at Staffhealth Agency to improve patient care. My tenure at IHOP honed my ability to lead teams to exceed sales targets by fostering a results-driven environment, showcasing my reliable teamwork and patient care skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server Manager
IHOP
07.2013 - 03.2017
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and great mannered way
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Enforced compliance with uniform and personal presentation standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assist Bussing and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Front Desk Receptionist
Motel 6
11.2017 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments .
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Certified Nursing Assistant
Staffhealth Agency
09.2019 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for patients in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Safely using Hoyer Lift and Gate Belt , Transfers from Bed to chair
- Does slight Housekeeping work
Server
Cracker Barrel Restaurant
07.2020 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted guest with warm welcoming smile
- Pre bussed tables
- Suggesting specialty on promo menu
Education
High Scool Diploma -
Henery’s Learning Academy
Kenner, LA05.2014
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Compassionate
- Safety Precautions
Certification
Certified Medication Aide
Certified Nursing Assistant
Mixology license
Timeline
Server
Cracker Barrel Restaurant
07.2020 - 04.2022
Certified Nursing Assistant
Staffhealth Agency
09.2019 - Current
Front Desk Receptionist
Motel 6
11.2017 - 04.2019
Server Manager
IHOP
07.2013 - 03.2017
High Scool Diploma -
Henery’s Learning Academy