Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davianna Summerall

Summary

Offering solid foundation in customer service and technical troubleshooting, with keen ability to learn and adapt quickly in technical support environment. Brings understanding of system diagnostics and issue resolution, ensuring effective support delivery. Ready to use and develop problem-solving and communication skills.

Overview

5
5
years of professional experience

Work History

Cashier

Blue Sky
10.2020 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed customer transactions accurately and efficiently using POS systems.
  • Provided exceptional customer service, resolving issues and enhancing customer satisfaction.
  • Maintained organized cash register and ensured compliance with cash handling procedures.
  • Assisted in inventory management by restocking shelves and tracking product availability.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Personal Care Assistant

First Choice Home Care Inc
08.2021 - 11.2022
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Supported personal hygiene routines, ensuring comfort and well-being of clients.
  • Collaborated with healthcare professionals to implement care plans effectively.
  • Maintained a clean and safe environment for clients through regular housekeeping tasks.
  • Built strong relationships with clients to deliver emotional support and companionship.

Auto Care Service Writer

Walmart
12.2022 - 10.2023
  • Assisted customers with service inquiries and product information.
  • Processed service orders efficiently and accurately to ensure timely completion.
  • Collaborated with technicians to coordinate repairs and maintenance schedules.
  • Maintained detailed records of service requests and customer interactions.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.

Benefits Specialist

Mississippi Department of Employment Security
10.2023 - 03.2025
  • Managed employee benefits enrollment processes, ensuring accuracy and compliance with regulations.
  • Assisted in resolving employee benefits inquiries, providing timely and accurate information.
  • Coordinated benefits communication materials, enhancing understanding of available options among employees.
  • Streamlined benefits administration procedures, improving efficiency in processing claims and enrollments.

Technical Support

Alorica
03.2025 - Current
  • Coordinated with manufacturer representatives for technical support, enabling efficient troubleshooting when needed.
  • Responded to telephone calls, emails and personnel requests for technical support from users.
  • Increased client satisfaction by providing timely technical support and addressing customer concerns efficiently.


Education

Wingfield High School
Jackson
06-2022

Skills

  • Technical support
  • Customer service
  • Active listening
  • Critical thinking
  • Call center experience
  • Computer proficiency
  • Paperwork processing
  • Team development
  • Strong leadership skills
  • Creative solutions
  • Workload balancing
  • Internal communications

Timeline

Technical Support

Alorica
03.2025 - Current

Benefits Specialist

Mississippi Department of Employment Security
10.2023 - 03.2025

Auto Care Service Writer

Walmart
12.2022 - 10.2023

Personal Care Assistant

First Choice Home Care Inc
08.2021 - 11.2022

Cashier

Blue Sky
10.2020 - 08.2021

Wingfield High School

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