Summary
Overview
Work History
Education
Skills
Awards
References
Additional Information
Timeline
Generic

David

Miami

Summary

Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations illustrated over 3 years of industry experience.

Overview

3
3
years of professional experience

Work History

Guest Services Agent

Grand Beach Hotel
07.2023 - Current
  • Provide a warm and informative welcome to guests, enhancing their overall experience
  • Oversee room assignments for group bookings, delivering personalized services tailored to special guests and event attendees
  • Promptly report engineering and IT issues via radio and telephone to ensure swift resolution
  • Skillfully upsell additional services, enhancing guest satisfaction and hotel revenue
  • Manage financial aspects including exceeding credit limits, emergency reports, and outstanding balances
  • Distribute detailed reports to various departments, including Valet and Food & Beverage
  • Implement guest recovery strategies, such as waiving resort fees and offering complimentary upgrades, to ensure satisfaction.

Front Desk Agent

Turnberry Ocean Colony
02.2023 - 05.2023
  • Welcome residents with genuine hospitality, ensuring a memorable first impression
  • Efficiently manage the tracking, storage, and distribution of packages and deliveries
  • Accurately log details and communications using Microsoft Word and Excel to maintain organized records
  • Identify and verify visitors, maintenance, and auxiliary staff to uphold security protocols
  • Monitor and assess activity throughout various areas, ensuring the safety and comfort of all individuals.

Beach and Pool Attendant

Turnberry Ocean Colony
11.2022 - 02.2023
  • Ensure guest safety by enforcing pool and beach regulations with professionalism
  • Assist guests in securing seating arrangements and cabana rentals to enhance their experience
  • Respond promptly and effectively to guest inquiries and requests, demonstrating commitment to service excellence
  • Coordinate engaging activities and events for guests, fostering a vibrant atmosphere
  • Facilitate the setup and breakdown of events, ensuring smooth operations.

Front Desk Agent

Anchorage Bed & Breakfast
06.2021 - 09.2022
  • Efficiently executed guest check-ins and check-outs, optimizing operational flow
  • Operated autonomously with minimal supervision, demonstrating reliability and initiative
  • Safeguarded guest information and maintained confidentiality of hotel data
  • Proficiently utilized property management and point-of-sale systems to streamline processes
  • Exhibited exemplary verbal and telephone communication skills, enhancing guest interactions.

Education

Business Subjects

Jamaica College
07.2022

Skills

  • Cultural Competence: Possesses a deep understanding and appreciation of diverse cultural backgrounds, enhancing guest interactions and fostering an inclusive environment
  • Proficient in Technology and Systems: Expertise in Opera, Microsoft Word, Excel, Expedia, Bookingcom, POS systems, and offline key creation Adept in troubleshooting both Windows and Mac software/hardware
  • Exceptional Interpersonal Communication: Fosters a positive and collaborative work environment, driving effective teamwork

Awards

  • Achieved promotion within six months at Turnberry Ocean Colony.
  • Recognized as the Top Upsell & Walk-ins Earner at Grand Beach Hotel.
  • Knowledgeable in first aid

References

  • Vinet Smith, Vice President of Operations, Turnberry Ocean Colony
  • Makeel, Supervisor Painter, Four Seasons Surf Club

Additional Information

' Service to others is the rent you pay for your room here on earth.' — Muhammad Ali

Timeline

Guest Services Agent

Grand Beach Hotel
07.2023 - Current

Front Desk Agent

Turnberry Ocean Colony
02.2023 - 05.2023

Beach and Pool Attendant

Turnberry Ocean Colony
11.2022 - 02.2023

Front Desk Agent

Anchorage Bed & Breakfast
06.2021 - 09.2022

Business Subjects

Jamaica College

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