David Aaron
Plant City,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Service Manager
Cintas
03.2012 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Oversee the day-to-day operation of the service organization
- Ensure all service staff provide the highest quality of service to internal and external customers
- Develop and maintain strong relationships with key accounts
- Identify opportunities for Cintas to further penetrate the marketplace
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Manager
G&K Services
01.2014 - 03.2017
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Route Manager
G&K Services
01.2013 - 01.2014
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
- Reduced fuel costs through strategic route planning and vehicle maintenance.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
Route Sales Representative
G&K Services
02.2012 - 01.2013
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
- Maximized sales through effective territory management and strategic route planning.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Negotiated contracts with clients, securing profitable long-term agreements for the company.
Education
Bachelor of Science - Business Administration
Florida State University
Tallahassee, FLSkills
- Employee Training and Development
- Workplace Safety
- Conflict Resolution
- Relationship Building
- Analytical Thinking
- Process Implementation
- Process Improvement
Accomplishments
Diamond level Service Manager FY 22
Presidents Club FY 23
Timeline
Service Manager
G&K Services
01.2014 - 03.2017
Route Manager
G&K Services
01.2013 - 01.2014
Service Manager
Cintas
03.2012 - Current
Route Sales Representative
G&K Services
02.2012 - 01.2013
Bachelor of Science - Business Administration
Florida State University