Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Self-employed
Uber/Lyft
02.2020 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Relationship Banker
Bank Of America
01.2019 - 02.2020
Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Sales Coordinator, Exterior
Lowe's Home Improvement
05.2018 - 12.2018
Streamlined sales processes for improved efficiency and customer satisfaction.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
Maintained long-term relationships with high net-worth clients.
Assistant Director
Discipleship Ministries
01.2015 - 02.2018
Supported top-level management in steering agency operations, ensuring synchronicity with annual conference goals.
Played a crucial role in fortifying connectional vitality through strategic alignment with annual conferences.
Facilitated the successful coordination between the agency and annual conferences, enhancing overall efficiency.
Managing Editor
The Upper Room
09.2012 - 12.2015
Maintained editorial standards by enforcing adherence to style guides, grammar rules, and ethical journalism principles.
Managed a diverse team of writers, editors, and designers to produce high-quality content consistently.
Developed strong relationships with freelance contributors, ensuring a steady flow of fresh perspectives and ideas.
Championed innovative storytelling formats that captured audience attention and enhanced user experience.
Bilingual Auto Claim Processor
State Farm
04.2009 - 08.2012
Kept up-to-date with industry trends and regulations to ensure compliance during claim processing tasks.
Enhanced customer satisfaction by efficiently processing auto claims and providing timely updates.
Assisted clients with understanding the claim process, ensuring clear communication and alleviating concerns.
Improved interdepartmental collaboration by regularly communicating updates to relevant team members for efficient case progression.
Education
Master of Arts - Theology
Wesley Theological Seminary
Washington, DC
05.2008
Bachelor of Arts - English
Southwestern College
Winfield, KS
05.2001
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Attention to Detail
Flexible and Adaptable
Dependable and Responsible
Computer Skills
Organizational Skills
Excellent Communication
Active Listening
Verbal Communication
Problem Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Windows
MacOS
Work Preference
Work Type
Full TimePart TimeContract Work
Location Preference
Remote
Important To Me
Work-life balanceCareer advancement4-day work weekWork from home optionFlexible work hours