David Aboulafia

Ensured a welcoming client focused environment, which included offering best in class service, in person, over the phone and through electronic communication. Developed local and international client book with the ability to recruit and develop top clients. Demonstrated strong product expertise, engage clients through the details and stories of our products. Facilitation of gifts and letters to clients-birthdays, anniversaries, etc. Problem solved in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business. Aligned with Tourneau policies, procedures, and processes when handling client interactions and communications. Properly updated platforms and logs with accurate data and leveraged tools and resources dynamically to meet client needs.

Met individual and store sales targets and consignment goals. Incorporated product knowledge in the sales process with the end result of maximizing sales, units sold per transaction, and the dollar value of each transaction. Captured all relevant customer information for entry in database. Promoted store events through email, phone, and personalized notes. Maintained and expanded a client book. Consistently followed up with any shipping, alteration, or other issues related to clients. Assisted in general housekeeping and the maintenance of the store image. Supported shipping and receiving and inventory control as requested.

Oversaw all boutique level clienteling programs and execute strategies outlined by Central CRM including client growth strategies, captured retention initiatives, etc. Served as a partner in facilitating communication between Management and sales associates. Created and lead local clienteling actions to promote best-in-class CRM practices to drive revenue and promote client retention and growth. Prepared marketing tools for sales associates for client outreach. Consistently followed up with any shipping, alteration, or other issues related to clients. Partnered with Management for replenishment on sold out styles, collection feedback, and product performance. Participated in all inventory and cycle counts. Assisted in packing or wrapping customers’ merchandise, when necessary. Established and maintained comprehensive records, reports of clients.

Met individual and store sales targets and consignment goals. Incorporated product knowledge in the sales process with the end result of maximizing sales, units sold per transaction, and the dollar value of each transaction. Captured all relevant customer information for entry in database. Promoted store events through email, phone, and personalized notes. Maintained and expanded a client book. Consistently followed up with any shipping, alteration, or other issues related to clients. Assisted in general housekeeping and the maintenance of the store image. Supported shipping and receiving and inventory control as requested.

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