Summary
Overview
Work History
Education
Skills
Honors Affiliations
Timeline
Generic

David A. Cercone

Armada,MI

Summary

With years of experience in customer and supplier management, business development, team leadership, problem solving, and project execution across retail, production, quality control, and professional services. Expertise in various business functions including retail, product, construction management, and delivery environments. Demonstrated leadership integrity and ability to build lasting relationships with clients, suppliers, account executives, and industry peers. Strong organizational, purchasing, communication, marketing, and financial skills. Poised to deliver innovative solutions in next sales or management role.

Overview

21
21
years of professional experience

Work History

Sales Specialist

HARDROCK STONEWORKS
01.2015 - Current
  • Responsible for daily sales as well as customer service for Michigan’s largest counter top fabricator.
  • From May of 2015 to April of 2016 was responsible for the Troy office daily operations.
  • Closed over 9 million dollars in sales from Jan 2015 to May 2025.
  • Conducted in home and B2B appointments for consultation and in home measures.
  • Proficient in natural and engineered stone options.
  • Excelled in quartz counter top sales.
  • Developed strong client relationships to enhance customer satisfaction and loyalty.

Project Manager/ Assistant Superintendent

LOTUS RESIDENTIAL SERVICES
01.2014 - 12.2015
  • Responsible to provide experienced leadership for the full contract and project lifecycle including estimating and budgeting, planning and operations, logistics and execution.
  • As a Certified Contractor for a Fortune 50 Home Improvement Retailer: Provide overall support for all ongoing and new home improvement projects to ensure timely completion, compliance to budget and plan, and one hundred percent customer satisfaction.
  • Acted as a liaison between the contracting parties and internal customers to fully detail requirements, identify creative solutions and expedite successful delivery to exceed customer expectations.

Owner

FINE FINISH POWER WASH & SEAL, INC.
01.2004 - 12.2013
  • Established, operated, and grew over nine years, a Better Business Bureau A+ Accredited residential and commercial exterior improvement company to sales in excess of $500,000.
  • Key management team leader and one hundred percent owner.
  • Responsible for all annual growth targets as well as all business operations.
  • Responsible for development and execution of all advertising, branding, and marketing campaigns.
  • Key account liaison, responsible for lead generation, coordination of consultations and sales estimates, transformation of leads to clients, and maintenance of clients to repeat customers.
  • Responsible for communication between field operations and internal operations, including project estimators, purchasing, logistics, and production schedulers.
  • Negotiated legal contracts, and obtained and controlled financing agreements with overall responsibility for capital purchases, expenses, controlling receivables, collections and management of external service providers for both residential and business customers.
  • Established and refined customer service procedures, evolved to recommend and deliver best-in-class materials and application procedures which insured the highest levels of customer satisfaction.
  • Nurtured hundreds of repeat customers and thousands of business referrals to ensure an active pipeline.

Education

Pursued Bachelor’s Degree - Business Administration

WALSH COLLEGE
Troy, Michigan
01.2003

Associates Degree - Management

MACOMB COMMUNITY COLLEGE
Macomb Township, Michigan
01.2001

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Sales expertise
  • Sales presentations
  • Sales training
  • Sales process optimization
  • Relationship selling
  • Account management

Honors Affiliations

  • Better Business Bureau A+ Accreditation for Fine Finish Power Wash & Seal, Inc.
  • Active Member of the Macomb County Chamber, 2024-2025
  • Member of the Italian American Business Chamber, 2015-01-01, 2021-01-01

Timeline

Sales Specialist

HARDROCK STONEWORKS
01.2015 - Current

Project Manager/ Assistant Superintendent

LOTUS RESIDENTIAL SERVICES
01.2014 - 12.2015

Owner

FINE FINISH POWER WASH & SEAL, INC.
01.2004 - 12.2013

Associates Degree - Management

MACOMB COMMUNITY COLLEGE

Pursued Bachelor’s Degree - Business Administration

WALSH COLLEGE

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