- Enjoy hobbies that combine physical activity with outdoor exploration
- Designing and Printing 3D Models
- Reading
- Camping
- Food Tourism
- Environmental Stewardship
- College football games
David Adams
Grants Pass,OR
Summary
Veteran IT Manager with 10 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Expert in technical troubleshooting and fostering collaboration across departments to enhance system performance. Committed to maintaining information confidentiality while driving strategic IT initiatives that align with organizational goals. Has specific focus on delivering metrics and KPIs to Executive leadership in a clear and decision-informing manner. Can work well across all levels of management to tailor results for specific targets of data visualization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Manager
Playcraft Systems
06.2015 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Oversaw daily performance of computer systems and immediately responded to break/fix and power outage issues to keep network up and running.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
OTR Truck Driver
Knight Transportation
08.2014 - 05.2015
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
- Communicated with company dispatchers to alert of any issues or delays.
- Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
- Completed average of 625 miles per day in 14-hour shifts to maintain delivery schedules.
- Completed 95% of freight deliveries on time or ahead of schedule.
Digital Sales Specialist
Harry and David
11.2013 - 03.2014
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Arts - Business Administration
Irvine Valley College
IrvineHigh School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.
Skills
- Information confidentiality
- Technical support scheduling
- Risk mitigation planning
- Application support
- IT service management
- Enterprise architecture
- Operating system management
- Technical troubleshooting
- Network administration
- Business analysis
Certification
CompTIA A+
Strategic Business Leadership Course
Interests
Timeline
IT Manager
Playcraft Systems
06.2015 - Current
OTR Truck Driver
Knight Transportation
08.2014 - 05.2015
Digital Sales Specialist
Harry and David
11.2013 - 03.2014
Associate of Arts - Business Administration
Irvine Valley College
High School Diploma -
Trabuco Hills High School