David Adomako
harr
Summary
Dynamic professional with a proven track record at Keystone Human Services, adept in route planning and volunteer management. Excelled in fostering innovative solutions for commuter experiences and resolving customer disputes, enhancing loyalty. Fluent in multiple languages, my approach combines strong organizational skills with effective communication, significantly improving coordination and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Computer Processing
Keystone Human Services
06.2023 - 08.2024
- Collaborated with team members in creating innovative solutions to improve overall commuter experience.
- Developed and maintained strong relationships with local transportation providers for improved coordination.
- Handled customer concerns and complaints regarding ticketing and baggage.
- Partnered with local businesses to create incentives that encourage individuals to choose more sustainable commute options like carpooling or cycling instead of driving alone when possible.
Customer Service Representative
Ct Homecare
02.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Aduman Senior High
Ghana 06-2013
Skills
- Strong organization
- Route planning
- Volunteer management
- Foreign language fluency
Certification
- CompTIA Certification
Timeline
Computer Processing
Keystone Human Services
06.2023 - 08.2024
Customer Service Representative
Ct Homecare
02.2020 - 03.2022
- CompTIA Certification
High School Diploma -
Aduman Senior High
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