David Aguilar

• Provided exceptional customer service by handling high-volume inbound calls, assisting customers with billing inquiries, credit programs, and account management.
• Guided customers through the process of setting up or disconnecting service and addressed questions related to emergency situations and power outages.
• Achieved and exceeded monthly performance metrics, including customer satisfaction, call resolution time, and accuracy targets.
• Educated customers on available energy programs and resources to help them manage usage and reduce costs.
• Demonstrated professionalism and empathy while resolving customer concerns, ensuring positive interactions and high levels of satisfaction.
• Collaborated with internal departments to resolve complex issues, ensuring timely and effective solutions.
• Maintained accurate records of customer interactions in the company’s database, adhering to confidentiality and compliance standards.

• Executed comprehensive troubleshooting procedures for internet and home phone issues, delivering effective solutions to customers.
• Prioritized customer education and ensured they were well-versed in their services and devices.
• Consistently meeting all company standards and metrics while maximizing customer relations.
• Contributed to the training and development of new hires and current representatives, sharing expertise to enhance team performance.
• Created unique and memorable experiences for customers, providing exceptional customer service for every interaction.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.
• Managed 15-20 clients per week

Service.

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Managed a roster of approximately 25-35 employees
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Upheld high standards of cleanliness, organization, and sanitation,
• Formulated sales forecasts and schedules aligned with productivity
• Conducted recruitment, development, and retention.