David Ajai

- Created and populated the website, ensuring it was functional and user-friendly.

- Created and managed digital marketing campaigns, driving traffic and increasing the online presence.
- Implemented SEO, PPC, content marketing, and social media strategies to optimize website visibility and drive user engagement.
- Successfully managed the digital marketing strategy for Babybubly, which led to a significant increase in customer inquiries and conversion rates.
- Developed and implemented content optimization strategies that enhanced the performance and ranking of the Babybubly website across major search engines.
- Had a strong understanding of analytics tools like Google Analytics to track, report, and optimize campaign performance.

• Developed and implemented IT policies and procedures to ensure compliance with industry standards.
• Managed the installation, configuration, maintenance, and troubleshooting of network systems.
• Collaborated with other departments to develop innovative solutions for complex problems.
• Monitored system performance and identified areas for improvement.
• Provided technical support to end users on a variety of issues.
• Trained staff members on various aspects of computer usage and software applications.
• Oversaw the development of databases, websites, intranets, extranets, and mobile applications.

• Provided exceptional customer support by addressing inquiries, resolving issues, and processing transactions efficiently, ensuring a high level of customer satisfaction
• Managed inbound and outbound calls, emails, and live chat, maintaining a professional and courteous demeanor in all interactions
• Assisted customers with product and service information, guiding them through the purchasing process and offering tailored solutions to meet their needs
• Handled escalations and collaborated with other departments to resolve complex issues promptly
• Maintained accurate records of customer interactions and transactions in CRM systems, contributing to improved customer service processes and data-driven decision-making
• Met or exceeded performance targets in areas such as response time, resolution rate, and customer feedback.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Made outbound calls to obtain account information.
• Mentored new employees on procedures and policies to maximize team performance.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Collected deposits or payments and arranged for billing.

• Provided customer service support to existing clients and potential customers.
• Developed new business opportunities by prospecting for leads and cold calling.
• Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
• Generated high quality sales leads through effective research methods.
• Made 15 RGU's in my first three weeks at the company
• Provided technical guidance on product installation or usage issues over the phone or via remote access tools.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Answered inbound calls, chats and emails to facilitate customer service.
• Assisted customers with making payments or establishing payment plans to bring accounts current.