DAVID AKILIMALI
Parkville
Summary
Dynamic professional with a proven track record in security management at Sunset Cove, excelling in customer service and team leadership. Leveraging strong problem-solving skills and a government security clearance, I consistently enhance operational efficiency and foster positive client relationships, contributing to a safe and enjoyable environment for all guests.
Overview
1
1
Certification
9
9
years of professional experience
Work History
92F Petroleum Supply Specialist
US ARMY RESERVES
08.2025 - Current
- Performed preventive maintenance on petroleum handling equipment, enhancing operational readiness and minimizing downtime for critical missions.
- Led team members through assignments and skills development, fostering a cohesive unit and ensuring mission success.
- Executed mission directives with professionalism and compassion, maintaining team morale in chaotic and stressful circumstances.
Security Manager
Sunset Cove
Middle River
06.2017 - 10.2023
- Managed entry operations during midnight shifts to enforce security protocols. for door shifts, enforcing ID policies and reducing unauthorized access.
- Enforced venue policies to maintain safety and ensure enjoyable experiences for all guests.
- Mentored junior security staff in conflict de-escalation drills and verbal restraint techniques.
- Supervised team to ensure optimal customer service while observing customer interactions.
- Cultivated strong customer relationships through consistent engagement, enhancing overall service experience.
APPLICATION SPECIALIST
Everglaze Coating
Baltimore
10.2017 - 09.2022
- Achieved high-quality workmanship and customer satisfaction by utilizing expert surface preparation techniques and strong interpersonal skills, enhancing team reputation.
- Delivered exceptional customer service by actively listening to client needs, efficiently addressing concerns, and ensuring satisfaction, resulting in a measurable increase in positive customer feedback and repeat business
- Applied high-quality coatings to bathtubs with attention to detail, ensuring smooth, durable finishes and strict adherence to safety and quality standards, which reduced rework.
Education
DIPLOMA -
Chesapeake High School
Essex, MD06-2013
Skills
- Incident management
- Operations management
- Safety protocols
- Patrol operations
- Detail orientation
- Problem solving
- Decision making
- Time management
- Team leadership
- Team building
- Multitasking
- Customer service
- Relationship management
- Professionalism
- Google IT certified
Languages
Swahili
Professional
Certification
- SECRET
- CCW permit
- Guard
Timeline
92F Petroleum Supply Specialist
US ARMY RESERVES
08.2025 - Current
APPLICATION SPECIALIST
Everglaze Coating
10.2017 - 09.2022
Security Manager
Sunset Cove
06.2017 - 10.2023
DIPLOMA -
Chesapeake High School