Highly skilled Quality Analyst with background in process improvement, data analysis, and quality audits. Good understanding of Lean process, Kaizen and Six Sigma methodologies. Proven ability to enhance quality care of patients both in hospital and outside hospital setting. Demonstrated success in driving efficiency and productivity through process optimization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Continuous Quality Improvement
Valley Regional Medical Center
Brownsville, TX
05.2016 - Current
Participated in continuous quality improvement initiatives within the organization.
Actively participated in continuous quality improvement initiatives related to nursing practice standards.
Worked with professionals and quality management team to boost continuous quality improvement efforts.
Engaged in continuous quality improvement activities such as chart reviews and case audits.
Collaborated with medical staff leadership to identify potential opportunities for physicians to engage in quality improvement initiatives.
Coordinated with other departments to develop strategies for continuous improvement of product quality.
Quality Coordinator
Sunshine ACO
Brownsville, TX
01.2015 - 05.2016
Participated in monthly meetings with management staff members and doctors providing updates on current projects and trends in the ACO (Accountable Care Organization.
Conducted internal audits at different doctor offices from the ACO, to verify that our organization comply with established specifications and standards.
Collaborated with other team members to perform patient home visits, which included an assessment of their needs to prevent unnecessary hospital visits.
Quality Analyst
Valley Regional Medical Center
Brownsville, TX
01.2006 - 05.2015
Ensured nursing and physician compliance with Joint Commission and CMS standards and regulations
Performed patient chart abstraction on core measure patients
Data monitoring and presentation of data to different hospital committees.
Educate staff and physicians on latest hospital quality indicators.
Case Manager
Valley Regional Medical Center
Brownsville, TX
01.2003 - 01.2006
Assessed clients' needs, developed service plans and monitored progress towards goals.
Developed individualized care plans with input from clients and their families.
Collaborated with other service providers to ensure continuity of care for clients.
Coordinated transportation services for clients who lacked access to reliable transportation.
Participated in interdisciplinary team meetings to discuss treatment options.
Adhered to ethical principles and standards to protect clients' confidential information.
Utilized case management software and databases for efficient information tracking.
Licensed Practical Nurse
Valley Regional Medical Center
Brownville, TX
09.1997 - 01.2003
Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
Administered medications and treatments according to established protocols.
Instructed patients on proper use of equipment such as wheelchairs or walkers.
Educated patients on disease prevention and management strategies for their individual conditions.
Provided patient care in accordance with physicians' orders and nursing standards of practice.
Education
License Vocation Nursing - Nursing
UTB/TSC
Brownsville, TX
05-1997
Skills
Customer (Patient) Satisfaction Improvement
Quality assurance/continuous Improvement
Chart audit processes
Computer literate (Microsoft Outlook, Word, Excel and PowerPoint)
Proficient in InterQual, COMET, and CHOIS medical internet base abstracting tools
Languages
English
Professional
Spanish
Professional
Certification
BLS (CPR and AED)
Lean Six Sigma White Belt Certified
Project Management Essential Certified
Affiliations
Volunteer Work at the Good Neighborhood Settlement (La Posada Feeding Program) via VRMC
Continuous Quality Improvement and Funding Contracts Officer at Derby Aboriginal Health ServiceContinuous Quality Improvement and Funding Contracts Officer at Derby Aboriginal Health Service