David Alberts
Spring Hill,FL
Summary
A precisionist and critical thinker with 5+ years of experience in analyzing, enhancing, and creating business procedures and services through software and hardware. Oversaw and developed procedures for all IT relations from purchasing, setup and support of users, end-user training, inventory control, hardware and software troubleshooting repair, and licensing and account management. Dedicated to customer satisfaction, provided prompt and accurate responses to internal and external customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Vice President of Technology
Quest Corporation Of America, Inc.
03.2023 - 05.2023
- Provided direction and leadership for IT and Multimedia divisions.
- Oversaw new software implementations and technical services.
- Devised and presented business plans and forecasts to Executive Team.
- Created succession plans to provide continuity of operations.
- Oversaw business-wide changes to modernize procedures and organization.
Director of Technology
Quest Corporation Of America, Inc.
07.2021 - 02.2023
- Served as primary decision-maker for internal technology spending.
- Determined how technology would be integrated into business operations.
- Identified opportunities for application optimization, redesign and development and resolved user and application issues.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Performed regular audits and tests of infrastructure and applications.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Provided companywide trainings on new software, technological services, and procedures.
IT Support Manager
Quest Corporation Of America, Inc.
08.2018 - 06.2021
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Prepared employee schedules for maximum coverage during key hours.
- Created, prepared, and delivered reports to various departments.
- Managed specialist team to provide technical assistance and customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
IT Support Specialist
Quest Corporation Of America, Inc.
09.2017 - 07.2018
- Created help desk tickets, troubleshot and resolved hardware and software issues.
- Prepared new computers and mobile devices according to internal policies on standardized hardware and software.
- Managed backup and recovery of data assets to safeguard system availability.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Translated complex technical issues into digestible language for non-technical users.
Education
Bachelor of Science - Computer Science
University of Central Florida
Orlando, FL2015
Associate of Arts -
Pasco Hernando State College
Spring Hill, FL2012
Skills
- Mission and Vision
- Leadership and People Development
- Analytical and Critical Thinker
- Process Improvement
- Office 365 Admin Center / Microsoft Azure Administration
- Microsoft Office Software - Power Automate, SharePoint, OneDrive, Teams, Outlook, Bookings, Forms, Visio, Excel, etc
- Website Development - WordPress, HTML5, CSS
Accomplishments
- Migrated company infrastructure to Office 365 Cloud.
- Improved onboarding and offboarding procedures through the use of digital forms and signatures in Adobe and Adobe Sign.
- Implemented ADP to make timesheet entry more efficient and accurate.
- Created new profit generating services including drone services and virtual/hybrid public meetings.
- Improved security and data recovery through 2 Factor Authentication and OneDrive.
- Enhanced company organization, reporting, and collaboration through the use of Office 365 tools: SharePoint, Teams, Power Automate, Bookings, and Forms.
Certification
- Part 107 Small Unmanned Aircraft Systems Certificate
- Monday.com Product Certification
- Computer Programming Specialist Certificate
Professional Development
- John Maxwell Leadership Training
Timeline
Executive Vice President of Technology
Quest Corporation Of America, Inc.
03.2023 - 05.2023
Director of Technology
Quest Corporation Of America, Inc.
07.2021 - 02.2023
IT Support Manager
Quest Corporation Of America, Inc.
08.2018 - 06.2021
IT Support Specialist
Quest Corporation Of America, Inc.
09.2017 - 07.2018
Bachelor of Science - Computer Science
University of Central Florida
Associate of Arts -
Pasco Hernando State College