David Alcantara

• Process and logged 100+ invoices daily

• Responsible for billing process, ensuring timely and accurate invoicing for multiple clients/accounts and managing over $12 million in monthly revenue.
• Implemented billing process improvements that reduced invoicing errors by 22% and decreased the average time to collect payments by 15 days.
• Develop and maintain relationships with key clients to resolve billing disputes and improve overall customer satisfaction.
• coached and trained billing specialists, enhancing productivity and improving team performance through regular feedback and training sessions.
• Proficient in analyzing financial data, preparing reports, and identifying trends to support executive decisions for expense reimbursement utilizing Workday and Concur.
•Managed company’s expense reimbursements along with completing month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
•Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions
•Processed payments, refunds and adjustments to customer accounts along with preparing monthly statements for customers.
•Monitored accounts receivable/payables aging reports to ensure timely payments.

Reconciled vendor statements, investigated and resolved discrepancies.

• Prepare regular reports for senior management on customer service performance, key issues, and recommendations
• Communicate customer insights and trends to relevant departments for product and service improvements
• Address and resolve escalated customer complaints and issues
• Develop and implement customer service policies and procedures
• Ensure prompt and accurate responses to customer inquiries via phone, email, chat, or in person.