Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Aleman

McAllen

Summary

Results-driven Operations Manager with expertise in process improvement and logistics management. Proven ability to enhance operational efficiency and customer satisfaction through effective performance monitoring and team leadership. Dedicated professional with extensive experience in logistics management and customer service. Known for optimizing transportation processes and resolving service-related issues, contributing to enhanced customer satisfaction and operational success.

Overview

30
30
years of professional experience

Work History

Operations Manager

Aleman Trucking LLC
Alamo
07.2020 - Current
  • Oversaw daily logistics operations for efficient transportation and delivery.
  • Implemented process improvements to enhance operational effectiveness and safety protocols.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Logistics Manager

Cano and Sons Trucking LLC
San Juan
12.2013 - 07.2020
  • Coordinated logistics operations to ensure timely delivery of goods.
  • Developed shipping schedules to optimize transportation routes.
  • Communicated with clients regarding shipment status and delivery timelines.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Maintained high standards of internal and external customer service.

Logistics Manager

AA Trading LLC
McAllen
07.2010 - 11.2013
  • Coordinated logistics operations to ensure timely delivery of goods.
  • Developed shipping schedules to optimize transportation routes.
  • Implemented cost-saving measures in logistics procedures.
  • Communicated with clients regarding shipment status and delivery timelines.
  • Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
  • Coordinated with suppliers to ensure timely deliveries of goods.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Maintained high standards of internal and external customer service.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.

Operations Manager

USA Logistics Carriers LLC
Mcallen
11.2000 - 06.2010
  • Oversaw daily operations to ensure efficient logistics and transportation processes.
  • Coordinated with drivers to schedule pickups and deliveries effectively.
  • Trained new staff on operational procedures and company policies.
  • Communicated with clients to resolve service-related issues promptly.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Built strong operational teams to meet process and production demands.
  • Monitored and improved efficiency of processes, team performance, and customer service.

Safety Director

Mcallen Freight LTD
McAllen
12.1995 - 06.2000
  • Developed safety protocols for freight handling and transportation processes.
  • Evaluated compliance with safety regulations and internal policies.
  • Coordinated safety audits to identify potential hazards in operations.
  • Maintained accurate records of safety inspections and incident reports.
  • Investigated accidents and incidents to determine root causes and corrective actions needed.
  • Trained and mentored employees in safety practices and evaluation procedures.

Education

BBA - International Business

Westmar University
Le Mars, IA
05-1995

Skills

  • Process improvement
  • Logistics management
  • Customer service
  • Performance monitoring
  • Team leadership
  • Effective communication
  • Problem solving
  • Budget management

Languages

Spanish
Professional

Timeline

Operations Manager

Aleman Trucking LLC
07.2020 - Current

Logistics Manager

Cano and Sons Trucking LLC
12.2013 - 07.2020

Logistics Manager

AA Trading LLC
07.2010 - 11.2013

Operations Manager

USA Logistics Carriers LLC
11.2000 - 06.2010

Safety Director

Mcallen Freight LTD
12.1995 - 06.2000

BBA - International Business

Westmar University

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