David Alexander
New Orleans,LA
Summary
Customer-oriented professional with 10+ years sales experience focusing on tailored game plans to help clients reach their goals. Highly adaptable and dedicated to building relationships, maximizing sales growth, and producing detail-oriented solutions.
Overview
7
7
years of professional experience
Work History
Studio Manager
Club Champion
09.2022 - Current
- Operated a 2-man team that accumulated over $850,000 in annual sales
- Created systems to streamline inventory, receiving orders, boxing orders, and customer contact
- Delivered quality education about differences in product to close sales
- Boosted Google reviews for studio along with increasing star rating
- Achieved Manager status of studio within 6 months of employment
- Generated business through excellent service, referrals, building quality relationships, and community outreach
- Controlled and tracked over 2,000 units of inventory
- Increased personal sales over 15% YOY.
Membership Sales Representative
Ochsner Fitness Center
03.2021 - 08.2022
- Lead sales team with an average of 129 sales per month in first year
- Managed membership accounts through the processes of sign up, billing, additional services, and cancellations
- Delivered tours and detailed information about all three Ochsner Fitness Centers
- Thoroughly answered membership questions and requests through face-to-face meetings, e-mails, and Gymsales software
- Recorded a 90% close ratio for both appointments and walk ins combined during 2022
- Spearheaded learning and understanding of new Gymsales software and ABC Fitness Solutions software with membership team.
Assistant Golf Professional
The Golf Trails of The Woodlands
06.2020 - 10.2020
- Introduced over 15 new prospective members through lessons, clinics, and member engagement activities
- Trained and lead a team of 10+ teammates for outside staff services to create best in class service
- Conducted weekly golf event that grew revenue by having an average of 15 members participate each week
- Operated and executed the largest Member/Guest tournament in The Club's history with over 60 teams
- Designed daily attack plans for individuals during outside services shifts to keep teammates on track and to be as efficient as possible
- Streamlined efficiency of outside services by understanding each teammates strengths and weaknesses and delegating tasks that best suited the team.
Lead Golf Instructor
Topgolf
01.2017 - 05.2020
- Drove lesson sales through social media, tee-lining, outreach, best in class lessons, venue presence, and associate engagement
- Negotiated prices of lesson packages to help fit the students needs while also being able to be profitable for myself
- Built a base of over 100 students that creates constant revenue stream and referrals
- Designed and tailored individual lesson plans for over 100 students to help them obtain their goals
- Created Coach Event Sales Folder to better describe Coaches role on events to increase sales
- Designed ‘Coaches Corner' table set up in lobby to drive new promotions for Coach, academies, and leagues
- Created over 15 new leads per week with Coaches Corner and in-house games and events
- Designed and created a new League format that increased League participation by 10%
- Built relationships with local golf course facilities to increase lesson revenue
- Developed relationships and partnerships within the community that allow for playing lessons, play dates with Platinum Members, and team building outings
- Built relationships with staff by posting weekly advertisements about Topgolf Coach through Workplace
- Increased total personal revenue by 48% from 2017 to 2018
- Organized and operated an 8-week long summer junior camp that grew by 10% from 2018-2019
- Directed and executed weekly social media golf tips through Facebook and Instagram
- Embraced and drove Topgolf Culture through Workplace engagement, free associate lessons, pre-shift presence/games, and building relationships throughout the venue
- Showed leadership through creating sales team for Coach, accountability with Championship Plan, creating and working with marketing team to drive Coach awareness, helping associates with any tasks.
Education
Bachelor of Science - Parks, Recreation, and Tourism Management
Clemson University
Clemson01.2012
Skills
Client rapport
Process Improvement
Partnership Development
Team Leadership
Problem Resolution
Customer Relationship Management
Customer Service
Teamwork and Collaboration
Lead Generation
Work Planning and Prioritization
Professional and Courteous
Additional Information
I'm a believer in that consistency and persistence wins the day. I pride myself in my ability to build a rapport with clients and to establish a trusting relationship that will provide them with clear answers to any of their questions or concerns. My ability to keep a level-headed approach through positive or negative outcomes allows me to provide the same great service for each customer. I have always enjoyed helping people reach their goals whether it is in sport or business. My coaching background allows me to develop a gameplan for any specific client, explain clearly what that plan is and why we are taking that approach to help them reach their goals.
Timeline
Studio Manager
Club Champion
09.2022 - Current
Membership Sales Representative
Ochsner Fitness Center
03.2021 - 08.2022
Assistant Golf Professional
The Golf Trails of The Woodlands
06.2020 - 10.2020
Lead Golf Instructor
Topgolf
01.2017 - 05.2020
Bachelor of Science - Parks, Recreation, and Tourism Management
Clemson University
Similar Profiles
Ryan AkerRyan Aker
Master Fitter and Builder at Club ChampionMaster Fitter and Builder at Club Champion
Dean FryDean Fry
Master Club Fitter at Club ChampionMaster Club Fitter at Club Champion
Jason ReaughJason Reaugh
Master Fitter/Builder at Club ChampionMaster Fitter/Builder at Club Champion