David Allen
Apopka,Florida
Summary
Highly detail-oriented manager successful at meeting and exceeding branch goals while maintaining a positive and engaged culture. Expertise in customer service relations, program implementation, developing team members, and sales management.
Overview
9
9
years of professional experience
Work History
Branch Manager
Trustco Bank
11.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Assessed employee performance and developed improvement plans.
- Attained NMLS and Notary certifications.
- Process and average of 3 to 4 loans per month in regional bank format.
Assistant Branch Manager
Trustco Bank
03.2023 - 10.2023
- Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Assisted in processing 2 to 3 loans per month.
- Managed approximated 20 incoming calls and emails per day from customers.
Store Manager
Walgreens
10.2020 - 02.2023
- Responsible for retail and pharmacy operations
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Using operational metrics to make informed business decisions
- Supervise the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage
- District Lead and Subject Matter Expert on immunization services and charities
- Member of Area-level cohorts that strategize how to implement digital and immunization services into 100+ stores around Central Florida
- Responsible for hiring, training and mentoring new staff members.
- Improved YoY immunizations by 15% from FY 21 to FY 22.
- Improved sales by an average of 16% from FY20 through FY22
- Became a licensed immunizer during the peak of the Covid Pandemic to help protect patients by personally administering hundreds of vaccines to patients in the community.
Assistant Store Manager
Walgreens
06.2015 - 10.2020
- Hiring and onboarding team members
- Actively training team members to build a bench for promotion
- Align with pharmacy management to build a talent pipeline
- Assisting the Store Manager with KPI overviews and planning
- Responsible for day-to-day full store operations
- Coordinate coverage and scheduling for the store
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Actively training team members to build a bench for promotion.
- Align with pharmacy management to build a talent pipeline.
Education
Business Administration
Georgia Southern University
Statesboro, GASkills
- Planning, implementing, and reviewing company initiatives and strategies
- Training and developing team members
- Computer literacy
- Driving engagement
- Payroll and budgeting
- Creative thinking and strategizing
- Collaboration talent
- Attention to detail
- Communication
- Excellent time management skills
- Customer relationships
- Microsoft Office proficient
Accomplishments
- Provided multiple long term health facilities with immunization services, resulting in hundreds of COVID, flu, and pneumonia vaccines.
- Coordinated charity funding events for a variety of charities including Susan G. Komen, Red Nose Day, and the American Heart Association among many others that resulted in over $75000 in donations.
- Have overseen consistent profit and growth to each store location that I have been assigned.
- Rolled out an immunization training and education program that landed in 100+ store locations.
- Earned several certifications including my CPhT license and PTCB certification.
- Volunteer work for a variety of charities including Nathanial's Hope Toy Drive, Susan G. Komen Heart Walk, and Out of Darkness for suicide prevention.
- Maintained full pharmacy team member retention during staffing shortages felt around the country during the Covid Pandemic resulting in time and money saved from training new employees.
- Hand selecting to train a new team on processes and systems after a pharmacy buyout in North Carolina.
- Held workshops on new hiring and onboarding system for other store managers.
Timeline
Branch Manager
Trustco Bank
11.2023 - Current
Assistant Branch Manager
Trustco Bank
03.2023 - 10.2023
Store Manager
Walgreens
10.2020 - 02.2023
Assistant Store Manager
Walgreens
06.2015 - 10.2020
Business Administration
Georgia Southern University
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