David Allen
Apopka,Florida
Summary
Highly detail-oriented manager successful at meeting and exceeding branch goals while maintaining a positive and engaged culture. Expertise in customer service relations, program implementation, developing team members, and sales management.
Overview
9
9
years of professional experience
Work History
Branch Manager
Trustco Bank
Longwood, FL
11.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Assessed employee performance and developed improvement plans.
- Attained NMLS and Notary certifications.
- Process and average of 3 to 4 loans per month in regional bank format.
Assistant Branch Manager
Trustco Bank
Apopka, FL
03.2023 - 10.2023
- Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Assisted in processing 2 to 3 loans per month.
- Managed approximated 20 incoming calls and emails per day from customers.
Store Manager
Walgreens
Longwood, FL
10.2020 - 02.2023
- Responsible for retail and pharmacy operations
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Using operational metrics to make informed business decisions
- Supervise the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage
- District Lead and Subject Matter Expert on immunization services and charities
- Member of Area-level cohorts that strategize how to implement digital and immunization services into 100+ stores around Central Florida
- Responsible for hiring, training and mentoring new staff members.
- Improved YoY immunizations by 15% from FY 21 to FY 22.
- Improved sales by an average of 16% from FY20 through FY22
- Became a licensed immunizer during the peak of the Covid Pandemic to help protect patients by personally administering hundreds of vaccines to patients in the community.
Assistant Store Manager
Walgreens
Apopka, FL
06.2015 - 10.2020
- Hiring and onboarding team members
- Actively training team members to build a bench for promotion
- Align with pharmacy management to build a talent pipeline
- Assisting the Store Manager with KPI overviews and planning
- Responsible for day-to-day full store operations
- Coordinate coverage and scheduling for the store
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Actively training team members to build a bench for promotion.
- Align with pharmacy management to build a talent pipeline.
Education
Business Administration
Georgia Southern University
Statesboro, GASkills
- Planning, implementing, and reviewing company initiatives and strategies
- Training and developing team members
- Computer literacy
- Driving engagement
- Payroll and budgeting
- Creative thinking and strategizing
- Collaboration talent
- Attention to detail
- Communication
- Excellent time management skills
- Customer relationships
- Microsoft Office proficient
Accomplishments
- Provided multiple long term health facilities with immunization services, resulting in hundreds of COVID, flu, and pneumonia vaccines.
- Coordinated charity funding events for a variety of charities including Susan G. Komen, Red Nose Day, and the American Heart Association among many others that resulted in over $75000 in donations.
- Have overseen consistent profit and growth to each store location that I have been assigned.
- Rolled out an immunization training and education program that landed in 100+ store locations.
- Earned several certifications including my CPhT license and PTCB certification.
- Volunteer work for a variety of charities including Nathanial's Hope Toy Drive, Susan G. Komen Heart Walk, and Out of Darkness for suicide prevention.
- Maintained full pharmacy team member retention during staffing shortages felt around the country during the Covid Pandemic resulting in time and money saved from training new employees.
- Hand selecting to train a new team on processes and systems after a pharmacy buyout in North Carolina.
- Held workshops on new hiring and onboarding system for other store managers.
Timeline
Branch Manager
Trustco Bank
11.2023 - Current
Assistant Branch Manager
Trustco Bank
03.2023 - 10.2023
Store Manager
Walgreens
10.2020 - 02.2023
Assistant Store Manager
Walgreens
06.2015 - 10.2020
Business Administration
Georgia Southern University