David Allen Garner
Mason
Summary
Experienced IT professional with a strong background in implementing communication systems. Skilled in managing complex projects and contributing to the development of innovative solutions. Demonstrated track record of using problem-solving and analytical skills to improve system reliability and efficiency. Proficient in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Recognized for collaborative approach and unwavering commitment to excellence.
Overview
16
16
years of professional experience
Work History
Communications Engineer
Total Quality Logistics
11.2021 - Current
- Organized and implemented phone deployment at Cincinnati sites
- Assign and build all new hire extensions
- Build telephony solutions using Avaya Communication Manager that work best for customer
- Provided technical support to clients experiencing difficulty with communications systems, resolving issues efficiently without escalation
- Minor scripting using SQL and Powershell to expedite common procedures
- Build reports within Avaya CMS Supervisor for call center monitoring
IT Telephony Engineer
UC Health
01.2015 - 11.2021
- Worked within Nortel digital and Cisco VoIP to convert to Avaya
- Worked extensively within Avaya System and Session Manager for implementing SIP stations
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Responsible for helping clients with everyday changes to personal and call center phones
- Helped the network team with Avaya/Extreme switch programming and deployment
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Sous Chef
Wildflower Cafe & Coffee House
06.2010 - 10.2015
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
Server
Outback Steakhouse
10.2008 - 09.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Organizational Leadership -
Northern Kentucky University
Highland Heights, Kentucky06.2019
Associate’s Degree of Science - Computer Network Engineering Technology
Cincinnati State Technical and Community College
Cincinnati, Ohio06.2016
HVAC Certificate -
RETS Tech Center
Centerville, Ohio09.2006
Skills
- Excellent customer service skills
- Voice over IP Systems
- Team Collaboration and Leadership
- Attention to detail and accuracy
- Telecommunications equipment
- Project Leadership
- Supporting VoIP
- Avaya
- IP Networking Fundamentals
References
- Paul Sensel, Telephony Engineer, The Mayo Clinic, Cincinnati, Ohio, (513) 668-6935
- Todd Hudson, Owner, Wildflower Cafe, Mason, Ohio, (513) 833-7421
- Alex Thal, Account Executive, Cincinnati Bell Technology Solutions, Cincinnati, Ohio, (513) 315-2768
Timeline
Communications Engineer
Total Quality Logistics
11.2021 - Current
IT Telephony Engineer
UC Health
01.2015 - 11.2021
Sous Chef
Wildflower Cafe & Coffee House
06.2010 - 10.2015
Server
Outback Steakhouse
10.2008 - 09.2010
Associate’s Degree of Science - Computer Network Engineering Technology
Cincinnati State Technical and Community College
HVAC Certificate -
RETS Tech Center
Organizational Leadership -
Northern Kentucky University
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