LSUN Training Manager
DAVID ALLEY
Brown Jug
ANCHORAGE,AK
9
years of professional experience
Summary
Results-driven retail leader with experience in store management, employee training, and mentoring. Skilled in developing onboarding materials, delivering training sessions, and coaching teams to improve customer service, POS accuracy, and daily execution. Brings strong communication, leadership, and organizational skills to support team growth and store performance.
Work History
LSUN Training Manager
7 Months- Coordinate training schedules for retail staff, ensuring consistent completion of required learning modules
- Monitor training progress and follow up on gaps in employee certification and policy understanding
- Deliver product knowledge sessions on beer, wine, spirits, and responsible alcohol sales practices
- Support managers with coaching tools for customer service, POS accuracy, and daily task execution
- Document training records and maintain organized files for employee development and compliance tracking
- Reinforce operational standards through hands-on guidance during store openings, resets, and workflow changes
- Update instructional guides to reflect changes in store procedures, promotions, and regulatory requirements
- Develop onboarding materials for new hires across store operations and compliance procedures
- Monitor and evaluate training performance to determine quality and cohesiveness.
- Collaborate with other departments to align training programs with organizational goals and objectives.
Store Manager
3 Years 3 Months- Supervised staff scheduling, training, and performance to maintain consistent customer service.
- Coordinated merchandising and product placement to improve store presentation and sales flow.
- Implemented operational procedures that improved workflow consistency and team accountability.
- Partnered with leadership on ordering, shrink control, and store performance goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw inventory control, receiving, and stock replenishment to support product availability.
- Monitored cash handling, POS accuracy, and end-of-day reconciliation to reduce discrepancies.
- Managed daily store operations, ensuring compliance with alcohol sales regulations and company standards.
Millwork Sales Specialist
3 Years 1 Month- Advised customers on millwork selections, matching doors, windows, trim, and installation requirements
- Generated accurate quotes for custom millwork orders using product specifications and measurements
- Coordinated special-order fulfillment with vendors, installers, and supply teams to prevent delays
- Explained product features, finishes, and code requirements to support informed purchasing decisions
Assistant Store Manager
3 Years 4 Months- Led store associates through daily sales, service, and operational priorities.
- Coached staff on product knowledge, fitting standards, and customer care.
- Monitored inventory levels, merchandising, and stock replenishment for sales floor readiness.
- Resolved customer concerns and supported service recovery to protect loyalty.
- Trained team members on POS transactions, insurance processing, and order tracking.
- Ensured compliance with company policies, safety standards, and optical procedures.
- Assisted manager with performance reviews, goal tracking, and team development.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
No Degree - Biology
Skills
Employee training programs
New hire onboarding
Training delivery
Training methods
Program optimization
Tailored training
Coaching mentorship
Staff coaching
Leadership development
Retail management
Verbal and written communication
Effective communication
Adaptive training
Internal presentations skills
Timeline
LSUN Training Manager
Brown Jug
03.2026 - Current
Store Manager
Brown Jug
07.2023 - Current
Millwork Sales Specialist
Lowes Home Improvment
06.2020 - 07.2023
Assistant Store Manager
LensCrafters
06.2017 - 10.2020
Iowa State University
No Degree from Biology