Triathlon
Hunting
Public Speaking
Youth mentor, providing guidance and support to empower the next generation of leaders
Homelessness Outreach
David Allison
Summary
Dynamic leader and compassionate mentor with a proven track record at the University Medical Center, enhancing team collaboration and elevating customer satisfaction to the 92nd percentile. Expert in crisis intervention and pastoral care, I excel in leadership development, serving customers and driving significant improvements in operational efficiencies and employee engagement.
Overview
25
25
years of professional experience
Work History
Assistant Chaplain Montford Prison
Texas Department of Criminal Justice
01.2020 - Current
- Supported the lead chaplain in crisis intervention situations, providing immediate emotional support and guidance to those affected by traumatic events.
- Expanded educational offerings by developing comprehensive adult education programs tailored to suit different learning styles and interests.
- Served as a mentor to men, guiding them on their spiritual journeys and assisting them in transitioning from prison to the free world.
Director of Employee, Customer, Patient Experience
University Medical Center
01.2000 - 12.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved customer experience/satisfaction from the 30th percentile to the 92nd percentile as measured by the Press Ganey data base resulting in marketshare growth for the UMC Health System.
- Worked with UMC staff to improve operational efficiencies resulting in improved medical staff satisfaction from the 42nd percentile to the 83rd percentile as measured by the Press Ganey data base.
Education
BBA - Accounting
Baylor University
Waco, TX05-1984
Skills
- Pastoral Care
- Grief support
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Teaching
- Leadership Development
- Conflict Resolution
- Public Speaking
- Crisis Intervention
- Individual Counseling
Interests
Timeline
Assistant Chaplain Montford Prison
Texas Department of Criminal Justice
01.2020 - Current
Director of Employee, Customer, Patient Experience
University Medical Center
01.2000 - 12.2019
BBA - Accounting
Baylor University