Summary
Overview
Work History
Education
Skills
Certification
Timeline
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David Allison

Salt Lake,Utah

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Ops/Inventory Management Analyst

Cardinal Health
01.2022 - Current
  • Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
  • Streamlined warehouse operations for increased efficiency by implementing an enhanced inventory management system.
  • Established strong working relationships with cross-functional teams, fostering collaboration in managing shared inventories.
  • Conducted root cause analyses for recurring inventory issues, developing targeted solutions to prevent future occurrences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales/Automotive Service Advisor

Lia Chrysler Jeep Dodge Ram
06.2021 - 12.2021
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.

Sales Advisor

T-Mobile
01.2021 - 06.2021
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.

Retail Store Manager

Collins Mobile
01.2020 - 01.2021
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Sales Advisor

TCC Verizon
12.2017 - 12.2020
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.

Sales Advisor

Raisor VW/Audi
08.2017 - 12.2017
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.

Education

No Degree - Business/ Human Services

Piedmont Technical College
Greenwood, SC

Skills

  • Microsoft Excel
  • Inventory optimization
  • Warehouse management
  • Order management
  • Written and verbal communication
  • Inventory management support
  • Effective customer communication
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving

Certification

Mental Health First Aider, Q.P.R Certified,HIV/STI Prevention Counselor, Rapid HIV Lab Technician

Timeline

Customer Service Ops/Inventory Management Analyst

Cardinal Health
01.2022 - Current

Sales/Automotive Service Advisor

Lia Chrysler Jeep Dodge Ram
06.2021 - 12.2021

Sales Advisor

T-Mobile
01.2021 - 06.2021

Retail Store Manager

Collins Mobile
01.2020 - 01.2021

Sales Advisor

TCC Verizon
12.2017 - 12.2020

Sales Advisor

Raisor VW/Audi
08.2017 - 12.2017

No Degree - Business/ Human Services

Piedmont Technical College

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David Allison