David Aloba
Lawrenceville,GA
Summary
Experienced Collections Specialist bringing 9 plus-years of success in customer collection and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
19
19
years of professional experience
Work History
Collection Specialist
Discover Financial Services, DFS
08.2014 - Current
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services, and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
- Collected on delinquent accounts to reduce overdue balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Identified and contacted customers with overdue accounts to address payment status.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
Supply Chain Specialist
Globacom Limited
04.2005 - 06.2014
- Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
- Discovered most reliable and cost-effective shipping methods by analyzing previous shipment data.
- Leveraged knowledge of best practices to track inventory and retain accountability for projects worth 50 million Naira.
- Oversaw and executed duties to manage client correspondence, scheduling and data communications.
- Resolved complex issues regarding material handling, mail distribution and inventory control, to increase profits.
- Enforced safety protocols for proper equipment operation.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Gathered and analyzed supplier, inventory and distribution data to assess areas in need of improvement.
- Supervised quality control and reduced process lags to maximize revenue.
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Education
Bachelor of Science - Sociology
Ahmadu Bello University
Zaria, Nigeria08.2004
Skills
- Account Management
- Business Correspondence Writing
- Negotiation
- History Research
- Call Center Experience
- Issue Investigation
- Client Relations
- Customer Research
Timeline
Collection Specialist
Discover Financial Services, DFS
08.2014 - Current
Supply Chain Specialist
Globacom Limited
04.2005 - 06.2014
Bachelor of Science - Sociology
Ahmadu Bello University