Reliable Manager with a strong work ethic and drive to exceed expectations. Known for building productive relationships and achieving team goals in fast-paced, deadline-driven environments.
Overview
40
40
years of professional experience
Work History
Clerical and Payroll Rail Operations Manager
Washington Metropolitan Area Transit Authority, Metro
Washington, DC
1980.02 - 2020.03
Conducted performance reviews for team members.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Created monthly reports for senior management summarizing operational performance metrics.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Ensured compliance with industry regulations and company policies.
Delegated work to staff, setting priorities and goals.
Leasing Consultant
A & G Management
Glen Burnie, MD
2012.06 - 2015.09
Prepared lease agreements, collected security deposits and rent payments from tenants.
Maintained accurate records of prospective renters, applications and leases.
Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
Provided excellent customer service to all tenants throughout their tenancy period.
Updated resident data into property management software system daily.
Greeted potential tenants and provided information about the property.
Responded to tenant requests for maintenance services in a timely manner.
Handled incoming calls regarding availability of units, pricing information and other inquiries.
Conducted tours of available apartments, highlighting features and amenities.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
Some College (No Degree) -
Northern Nash High School
Rocky Mount, NC
Skills
Strategic Planning
Marketing
Contract Management
Financial Management
Expense Tracking
Business Development
Team Leadership
Affiliations
Gardening
Cooking
Traveling
Accomplishments
Office Specialist
Employee of the Month
Employee of the Year
Timeline
Leasing Consultant
A & G Management
2012.06 - 2015.09
Clerical and Payroll Rail Operations Manager
Washington Metropolitan Area Transit Authority, Metro
1980.02 - 2020.03
Some College (No Degree) -
Northern Nash High School
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