David Alvarez
Kyle,TX
Summary
Experienced professional with a proven track record in customer service and administrative support, poised to take on leadership responsibilities. Adept at fostering teamwork and driving outcomes, with a keen ability to adapt to evolving demands. Proficient in communication, conflict resolution, and enhancing operational processes. Recognized for dependability, resourcefulness, and a results-oriented mindset.
Overview
11
11
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
07.2023 - Current
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Demonstrated exceptional problem-solving skills, resolving complex customer issues with professionalism and empathy.
- Collaborated with other departments to resolve taxpayer disputes and issues, ensuring timely resolution and customer satisfaction.
- Provided constructive feedback on colleagues'' work when appropriate, helping improve overall quality of examinations conducted by the team.
Tax Examining Clerk G4
Internal Revenue Service
05.2022 - 07.2023
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Verified completeness of provided details when processing Domestic and International Returns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helping workplace by becoming a Member of the Emergency Response Team
Shift Manager
Pizza Hut, Yum & Penny Vision
02.2020 - 05.2022
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Cross-trained in every store role to maximize operational knowledge.
- Coordinated shift workers for inventory receiving, auditing, and restocking.
- Managed inventory and ordered new products when inventory was running low.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Trained new employees on procedures and policies to maximize team performance.
Shift Manager
Einstein Bros Bagels
10.2019 - 02.2020
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Operated POS system to process bakery sales transactions.
- Directed and supervised staff performance.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Helped train and develop new talent.
Shift Manager
Pizza Hut, Restaurant Brands
08.2014 - 10.2019
- Managed schedules, accepted time off requests, and maintained coverage for shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing, and restocking.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
Education
No Degree -
Austin Community College
Austin, TX03.2016
High School Diploma -
W. Charles Akins High School
Austin, TX06.2014
Skills
- Collaborative teamwork
- Skilled in utilizing Microsoft Dynamics tools
- Conflict resolution expertise
- Data entry accuracy
- Problem-solving ability
- Service excellence
- Effective team contributor
- Analytical problem-solving
- Digital literacy
- Telecommunication skills
- Strong technical abilities
Timeline
Contact Representative
Internal Revenue Service, IRS
07.2023 - Current
Tax Examining Clerk G4
Internal Revenue Service
05.2022 - 07.2023
Shift Manager
Pizza Hut, Yum & Penny Vision
02.2020 - 05.2022
Shift Manager
Einstein Bros Bagels
10.2019 - 02.2020
Shift Manager
Pizza Hut, Restaurant Brands
08.2014 - 10.2019
No Degree -
Austin Community College
High School Diploma -
W. Charles Akins High School
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