David Alvarez
Orange,CA
Summary
Professional customer service leader prepared to drive improvements in client interactions and team performance. Background in managing customer service operations and implementing effective solutions. Known for fostering team collaboration and flexibility in dynamic settings. Skilled in problem-solving and relationship-building.
Overview
6
6
years of professional experience
Work History
Tech/Style Consultant
Target
10.2024 - Current
- Processed incoming shipments and ensured accurate inventory management
- Assisted customers by answering questions, locating products, and providing recommendations to enhance guest satisfaction
- Pulled and replenished merchandise on sales floor, ensuring displays were stocked
- Maintained a clean and organized sales floor and backroom
- Ensured exceptional customer service and resolved any issues in a welcoming manner
Service Experience Representative/Logistics Processor
Nordstrom Rack
08.2021 - 08.2024
- Rewarded “All-Star” Achievement for Quarter - November 2022
- Processed sales and returns through POS system
- Organized returned items with appropriate labels using a one-step process
- Assisted customers with merchandise, processes, and concerns
- Trained new employees in company operations, policies, and services
- Balanced safe, prepared tills, and register currency bags
- Processed and handled all cash sales from prior business day while recording inconsistencies with sales
- Managed incoming packages and processed items for display
Sales Rep/Cashier
Boba Rally
04.2021 - 08.2021
- Merchandised aisles to allow for maximum use of space
- Assisted guests with inquiries about items sold
- Operated POS system
- Performed Stock Counts on items within the store
- Assisted with EOD cash count and balancing procedures
Cashier-Expediter/Cook
The Habit Burger Grill
04.2019 - 05.2021
- Operated the POS system and received customer orders accurately
- Distributed food items efficiently to customers using an expediter system
- Relayed communication between colleagues
- Greeted and politely assisted customers with concerns
- Sanitized and maintained safe food practices in front-of-house and back-of-house operations
- Trained in various kitchen stations as a cashier and cook on various shifts
Education
No Degree -
Irvine Valley College
Irvine, CABachelor of Science - Business Administration – Management Information Systems
California State University Long Beach
Long Beach, CA05-2026
Skills
- Microsoft 365
- Payment processing
- Paperwork processing
- Money handling
- Teamwork
- Bilingual : Spanish
- Problem resolution
Timeline
Tech/Style Consultant
Target
10.2024 - Current
Service Experience Representative/Logistics Processor
Nordstrom Rack
08.2021 - 08.2024
Sales Rep/Cashier
Boba Rally
04.2021 - 08.2021
Cashier-Expediter/Cook
The Habit Burger Grill
04.2019 - 05.2021
No Degree -
Irvine Valley College
Bachelor of Science - Business Administration – Management Information Systems
California State University Long Beach
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