DavId Alvarez
Phoenix,AZ
Summary
Dynamic Certified Pharmacy Technician with a proven track record and excelling in patient care and operational efficiency. Leveraging strong attention to detail and problem-solving skills, I trained new staff and enhanced service quality, contributing to improved customer loyalty and streamlined pharmacy operations. Proficient in MS Office Suite and Salesforce.
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
13
13
years of professional experience
Work History
Certified Pharmacy Technician
Humana
10.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
Workers Compensation Pharmacy Technician
FirstScript
04.2012 - 04.2017
- Trained new pharmacy technicians on operational protocols, fostering a positive work environment that encouraged professional growth.
- Demonstrated strong attention to detail in reviewing prescriptions for accuracy before dispensing medications to patients.
- Promoted patient wellness through collaboration with pharmacists on clinical initiatives such as immunization programs or health screenings events.
- Managed pharmaceutical supplies efficiently, organizing stock areas for easy access while minimizing expired or damaged items through regular audits.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certified Pharmacy Technician -
Tucson College
Tucson05-2008
High School Diploma -
Palo Verde High School
Tucson05-2007
Skills
- MS Office Suite (Excel, PowerPoint, Word),
- Google Workspace
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Salesforce
- Excel (PivotTables, VLOOKUP)
- Data visualization
- Computer skills
- Team collaboration
- Workflow optimization
- Basic accounting
- Quickbooks
- Customer relationship management (CRM)
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Certified Pharmacy Technician
Humana
10.2023 - Current
Workers Compensation Pharmacy Technician
FirstScript
04.2012 - 04.2017
Certified Pharmacy Technician -
Tucson College
High School Diploma -
Palo Verde High School
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