David Amaya
Los Angeles,CA
Summary
Highly skilled employee with a focus on customer service, multitasking, and time management. Passionate about creating positive and lasting impressions on customers. Proactively seeks opportunities for growth and consistently enhances personal productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billing Clerk
Smithfield
Denison, IA
11.2023 - 08.2024
- Assisted with billing processes and ensured efficient service for drivers
- Maintained accurate filing system for all necessary documents
- Assisted drivers who were only fluent in Spanish with communication
- Managed daily data entry tasks, including recording product shortages, tracking light truck loads, and documenting uncollected deliveries with Microsoft Excel.
Server
Cheesecake Factory Inc
Pasadena, CA
10.2020 - 11.2023
- Engaged with customers to gauge their satisfaction with meals, and proactively rectified any identified issues.
- Maintained a clean dining environment by regularly cleaning tables and chairs.
- Shared detailed dessert menus and addressed inquiries regarding cheesecakes at the end of meals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Informed customers of daily specials and signature menu items.
- Addressed complaints to kitchen staff and served replacement items.
Food Runner
Cheesecake Factory Inc
Pasadena, CA
10.2020 - 11.2023
- Memorized dining room floor plans and understood seat number system.
- Responded quickly to customer concerns and escalated major issues to management.
- Offered insight into menu items to answer customer questions.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Double-checked meals placed in window against customer tickets for accuracy.
- Effectively multitasked within fast-paced environment.
- Resolved guest complaints to maintain complete customer satisfaction.
Restaurant Busser
Cheesecake Factory Inc
Pasadena, CA
10.2020 - 11.2023
- Cleared tables to maintain high turnover rate and minimize wait times.
- Transported filled bus tubs to kitchen dishwashing area.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Swept, mopped and removed debris from dining room floors.
- Wiped down and cleaned chairs, booths and highchairs.
Baker
Cheesecake Factory Inc
Pasadena, CA
10.2020 - 11.2023
- Opened bakery and arranged cake display case, including top 5 customer favorites for quick sale
- Offered guidance to guests regarding cake ingredients and described their flavor profiles.
- Handled Guest priorities efficiently for various types of orders, including dine-in, takeout, and online delivery.
- Implemented proper closing and cleaning procedures for equipment used daily
Food Runner
Studio Movie Grill City Centre
Glendale, CA
10.2019 - 03.2020
- Brought out common movie theater snacks and drinks to guests, as well as entrees you would eat at a restaurant.
- Memorized seating arrangements of theaters and swiftly brought food and drinks to guests while maintaining speed and silence.
- Maintained cleanliness of theaters to provide a pleasant movie and dining atmosphere.
Education
High School Diploma -
Glendale High School
Glendale, CA06-2020
Skills
- Spreadsheet Management
- Certified bi lingual in Spanish
- Customer Service
- Payment Transactions
- Customer Communication
- high work drive and work ethic
- readily available to work when not scheduled
- always wanting to learn
Certification
- Certificate Of Bilingual in English and Spanish
Languages
Spanish
Native/ Bilingual
Accomplishments
- Presidential Silver Award- High school
References
References available upon request.
Timeline
Billing Clerk
Smithfield
11.2023 - 08.2024
Server
Cheesecake Factory Inc
10.2020 - 11.2023
Food Runner
Cheesecake Factory Inc
10.2020 - 11.2023
Restaurant Busser
Cheesecake Factory Inc
10.2020 - 11.2023
Baker
Cheesecake Factory Inc
10.2020 - 11.2023
Food Runner
Studio Movie Grill City Centre
10.2019 - 03.2020
High School Diploma -
Glendale High School