David Anaya

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Used ticketing systems to manage and process support actions and requests.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Translated complex technical issues into digestible language for non-technical users.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Managed high levels of chat flow and responded to chats, emails, and calls for technical support needs.
• Monitored systems in operation and quickly troubleshot errors.
• Promoted efficiency among departments with prompt resolution of system issues.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Researched product and issue resolution tactics to address customer concerns.

• Response to inbound calls and emails arriving randomly to the Tandem Diabetes care technical support line
• Using approved communication guidelines, respond to customer concerns or inquiries
• Answers questions and troubleshoot issues related to use of the Tandem's t:connect application (including our PC/Mac software data uploader), HCP portal, mobile app, and other features software applications
• Demonstrates good judgment and selecting methods and techniques for obtaining solutions in responding to customer request
• Participates in shadowing and reverse shadowing and assist with training of new agents as needed
• Performs timely and satisfactory resolution of calls and online contacts
• Uses training materials in process flow charts to record accurate and thorough documentation of customer contact calls and emails within the CRM system
• Identifies potential health and safety issues with products and follows appropriate internal notification procedures
• Acts as a customer advocate to represent customer needs internally
• Confirms completion of required training plan before assuming job responsibilities
• Consistently meets or exceeds Tandem Diabetes carry customer technical support metrics for the role of customer technical support specialist including: Maintains a quality metric of 5% air rate, receives a monthly call monitoring score of 3.5 or above, maintains a productivity level of 4.0 call/hour, complies with department attendance policy, and a cruise one service issues/month
• Performs teconnect log analysis related to customer allegations
• Ensures work is performed in compliance with company policies including privacy/HIPAA and other regulatory, legal, and safety requirements.

• Verified health insurance benefits of prospect patients for one drug for two different illness until I was switched to a different Covance project in which I processing 86+ faxes within my whole shift of prescriptions from doctors offices and patients for three categories of 6+ medications
• Created orders and ensured medications are delivered at designated locations, along with receiving inbound calls from current/prospect patients, doctors offices, and verified patient advocates for a multitude of tasks.

• Handled 3 carriers (Sprint, Verizon, and AT&T) regarding things like opening new lines, performing upgrades, account analysis, plan comparisons, etc
• Utilized promotions to build a basket for what makes sense for the customer
• Provided data recovery from their old devices onto the new and other necessary tasks regarding my specific department
• Handled POS transactions and cash handling as well as opening and closing the store and counting inventory.

• Signed up prospect members with the membership of their choosing depending on what amenities they want out of the gym
• Handled opening and closing store, processed manual/automatic payments towards members' account
• Also tasked with distributing even work to all personal trainers starting with free member kickoff intro sessions
• Digital promotions via social media outlets for exposure to this location
• Physical presence in the local area from self-promotion coordinator whether that be flyers within the mall, promotional deals provided in parking lot, as well as partnering restaurants
• Business deposits to the bank as well as scanning/processing membership cancellations, transfers, freezes, and upgrades/downgrades are also some of the other responsibilities I've been tasked with to name a few
• Monitored and ensured staff adhered to all company policies and procedures
• Coordinated schedules and assigned team members' shifts
• Responsible for profit and loss control
• Consistently achieved sales goals
• Processed payroll
• Responsible for upholding required health and safety standards.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Managed and zoned the Men's department of the store
• Pulled and pushed out carts, racked new product onto the floor and made it shoppable, modernized, and enticing for our guest so that they are always up-to-date on Target's ever-growing grip in the retail industry
• Also handled price changing and back stocking when needed using equipment such as Zebra (My)Devices, walkies, answered calls as operator on duty when called upon
• Assisted Visual Merchandiser on upcoming trends in regards to setting up mannequins and signs for the store, to shelve/rack arranging
• Assigned at designated register as well with duties such as ringing up our guests, restocking needed change for register, racking up carts when necessary from parking lot, price checking items for guests, doing returns and exchanges, and in general making our guests' time here feel at home to shop with ease and have a more-than-pleasant experience with us here.
• Trained new team members by relaying information on company procedures and safety requirements.
• Created appealing displays for routine arrangements and special promotions.
• Developed strong cooperative relationships with coworkers and managers.
• Learned all required tasks quickly to maximize performance.

Engaged in customer interaction to determine artist preference

Maintained Customer appointments for all artist at location

Handled register and accounting duties.