David Anderson
Saint Johns,Florida
Summary
Reliable Veterans Service Representative familiar with federal veterans programs, legal terminology and state laws affecting veterans. Offering eight years of hands-on experience advising veterans on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
8
8
years of professional experience
Work History
Veterans Service Representative
Veterans Benefits Administration
01.2016 - Current
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Utilized [Software] to compose correspondence letters to explain current status of applications and request additional documentation.
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
- Developed personalized action plans for veterans addressing their unique needs, resulting in higher satisfaction rates.
- Educated community groups about veteran benefits, resources and services available through the VA to increase awareness of program offerings.
- Promoted positive relationships among coworkers fostering a supportive work environment where team members could collaboratively address challenges faced daily.
- Evaluated performance data and implemented necessary adjustments, resulting in continuous improvement of service delivery to veterans.
- Collaborated with interdisciplinary teams to ensure timely processing of claims and delivery of services to veterans.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Streamlined case management for quicker resolutions, utilizing strong organizational skills and attention to detail.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Provided detailed guidance on navigating complex VA systems for veterans seeking assistance with disability compensation or pension claims.
- Conducted comprehensive interviews with veterans to gather necessary information for accurate benefit assessment.
- Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
- Coordinated with different service providers to meet clients' individual needs.
- Kept case files updated, accurate and aligned with requirements.
Medical Services Officer
US Army
07.2011 - 12.2015
- Developed strong relationships with community partners to promote public health initiatives and collaborative efforts.
- Improved patient care by implementing efficient medical service procedures and protocols.
- Reduced patient complaints with prompt resolution of issues and effective communication.
- Promoted a culture of continuous improvement through ongoing process evaluation and refinement in the delivery of medical services.
- Implemented preventative measures to minimize risk factors associated with common health issues among patients served.
- Demonstrated flexibility in adapting to changing priorities while maintaining focus on achieving organizational objectives.
- Increased patient satisfaction by consistently providing high-quality medical services and compassionate care.
- Conducted thorough assessments to identify areas of improvement in medical services offered.
- Collaborated with interdisciplinary teams to develop integrated care plans for patients.
- Evaluated staff performance regularly, providing constructive feedback and coaching for professional growth opportunities.
- Ensured compliance with all relevant laws, regulations, and guidelines within the healthcare facility.
- Championed innovative solutions that led to increased efficiency across various aspects of clinic operations, ultimately contributing to improved patient outcomes overall.
- Streamlined administrative tasks for better patient experience and reduced wait times.
- Optimized operational efficiency through meticulous scheduling and resource allocation management.
- Utilized data-driven approaches to inform decision-making processes related to patient care strategies, staff development plans, and resource allocation prioritization.
- Maintained up-to-date knowledge of medical industry advancements, incorporating best practices into daily operations.
- Managed medical resources effectively, ensuring optimal availability and utilization.
- Boosted team morale by fostering a positive work environment that encouraged collaboration and open communication among colleagues.
- Enhanced staff training by developing comprehensive medical service education programs.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Completed patient referrals to other medical specialists.
- Confirmed consistent and accurate medical recordkeeping practices.
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
- Verified complex diagnoses to facilitate treatment plans.
- Ordered medical and laboratory supplies and equipment.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Kept informed on advancements in field to contribute to medical research programs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed policies and procedures for effective pharmacy management.
Education
Master of Arts - Clinical Psychology
Forest Institute of Professional Psychology
Springfield, MO06.2010
Bachelor of Arts - Clinical Psychology
University of Missouri - Columbia
Columbia, MO07.2004
Skills
- Disability Evaluation
- Claims Processing
- Benefits Administration
- Staff education and training
- Documentation Management
- Interdisciplinary Collaboration
- Quality Assurance Controls
- Documentation proficiency
- Service Optimization
- Needs Assessment
- Referral Coordination
Timeline
Veterans Service Representative
Veterans Benefits Administration
01.2016 - Current
Medical Services Officer
US Army
07.2011 - 12.2015
Master of Arts - Clinical Psychology
Forest Institute of Professional Psychology
Bachelor of Arts - Clinical Psychology
University of Missouri - Columbia