Summary
Overview
Work History
Skills
Timeline
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David Anderson

Corona,CA

Summary

Customer-focused Solutions Engineer with 8+ years in B2B SaaS and cloud infrastructure. Experience and proficiency across major cloud providers. Proven track record designing, implementing, and optimizing systems to drive adoption. Skilled in post-sales integration, troubleshooting, and automation (Bash, Python, REST APIs, containerization). Collaborative partner to account and customer-success teams, delivering tailored demos, pilots, and workshops. Strong communicator who translates complex requirements into clear, actionable solutions.

Overview

10
10
years of professional experience

Work History

Senior Cloud Engineer

Zadara
01.2023 - Current
  • Troubleshoot and resolve L1–L3 incidents on Linux and OpenStack services, ensuring platform uptime
  • Diagnose compute, network (VLANs, firewalls, ACLs), and storage (RAID, NFS/SMB, iSCSI) issues to restore performance
  • Automate log aggregation, health checks, and remediation workflows with Bash & Python for faster root cause analysis
  • Tune VM and container environments (KVM, VMware, Docker, Kubernetes) through performance profiling and capacity planning
  • Configure and debug multi-cloud infrastructure (AWS, Azure, GCP) — VPC peering, security groups, IAM, and storage integrations
  • Implement Ansible & Puppet playbooks for standardized configuration management and rapid system recovery
  • Partner with DevOps to enhance monitoring, alerting, and runbooks

Installation Manager

Sangoma Technologies
09.2018 - 01.2023
  • Managed CentOS-based servers for VoIP/UCaaS rollouts, handling kernel tuning, package updates, iptables firewalls, and SELinux policies
  • Designed and maintained L2/L3 network infrastructure—VLAN segmentation, QoS for SIP traffic, routing, and firewall rules—to ensure reliable voice connectivity
  • Customized Asterisk dialplans and modules: built AGI scripts for CRM integration, implemented complex call routing and IVR workflows, and optimized system performance
  • Integrated analog PSTN lines via DAHDI (FXO/FXS) gateways and PRI/E1 circuits, troubleshooting signaling (T1 CAS) and interoperability with legacy PBX systems
  • Collaborated with Account Managers and Customer Success to capture requirements, deliver technical demos and workshops, and drive adoption of tailored telephony solutions
  • Developed detailed runbooks and knowledge-base articles, standardizing deployments and enabling scalable, repeatable implementations

Sales Engineer

Fonality
12.2015 - 09.2018
  • Served as lead Sales Engineer on Fonality’s largest customer engagement to date—deployed unified communications across 250+ international sites, ensuring global scalability and security compliance
  • Delivered tailored demos, proofs-of-concept, and technical workshops to both IT teams and C-level stakeholders, mapping product capabilities to business and security requirements
  • Partnered with Account Managers to uncover renewal and expansion opportunities, driving adoption through custom API integrations and proof-of-value pilots
  • Captured and synthesized customer feedback on integration, monitoring, and compliance needs, influencing roadmap priorities for enhanced audit logging and security controls
  • Leveraged expertise in Linux (CentOS), SIP networking (VLANs, QoS, firewalls), and Asterisk customization to architect robust, compliant solutions that met stringent performance SLAs

Skills

  • Solutions Engineering & Presales (demos, POCs, workshops)
  • Cloud & Infra: GCP/Linux; AWS, Azure, OpenStack
  • Linux Admin & Automation (Ubuntu/CentOS, Bash, Python, Ansible, Puppet)
  • Networking & Security (VLANs, firewalls, ACLs, QoS, VPN, VPC peering, IAM)
  • Storage & Virtualization (NFS/SMB/iSCSI/S3, RAID, KVM, VMware)
  • Containers & Orchestration (Docker, Kubernetes)
  • API Integrations & L1–L3 Troubleshooting
  • Project Management & Cross-Functional Collaboration
  • Customer Advocacy & Communication (feedback synthesis, training, runbooks)

Timeline

Senior Cloud Engineer

Zadara
01.2023 - Current

Installation Manager

Sangoma Technologies
09.2018 - 01.2023

Sales Engineer

Fonality
12.2015 - 09.2018

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David Anderson