David Andrews
Frisco,TX
Summary
Experienced General Manager and Operations Leader with a track record of optimizing hotel operations, increasing revenue, and enhancing guest satisfaction. Skilled in strategic planning, team leadership, and process improvement, with a focus on efficiency, profitability, and service excellence.
Overview
14
14
years of professional experience
Work History
General Manager
Sandman Signature Hotels
10.2022 - Current
- Oversee hotel operations, ensuring financial goals and service standards are met
- Lead teams to optimize performance, enhance guest satisfaction, and increase profitability
- Implement cost-saving measures while maintaining high service standards
- Manage hiring, training, and staff development
Director of Operations
Sandman Signature Hotels
09.2021 - 09.2022
- Led 30+ employees, optimizing operations and guest experience
- Reduced costs by 4% while enhancing service quality
- Managed a $7M+ annual budget, increasing profitability by 7%
- Developed marketing strategies that increased occupancy by 4%
Operations Manager
Sandman Signature Hotels
05.2018 - 09.2021
- Assisted in launching the property from construction to full operation
- Recruited and trained 25+ employees, establishing operational procedures
- Led process improvement projects focusing on safety and efficiency
- Implemented training programs to ensure brand compliance
Assistant General Manager
Hyatt House
03.2011 - 05.2018
- Managed daily hotel operations, ensuring smooth front office and guest services
- Oversaw billing, payroll, and financial planning
- Led hiring, training, and staff development programs for 25 employees
- Streamlined operational processes by identifying inefficiencies.
- Addressed service gaps to promote seamless customer experiences.
Education
B.S. - Business Administration
University of Texas At Dallas
Richardson, TX05.2014
Skills
- Trello
- Microsoft Project
- Power BI
- Duetto
- Quip
- Opera
- Maestro
- MSI
- WinPM
- Microsoft Office
- SharePoint
- JIRA
- Accounts Payable/Receivable
- Payroll Analysis
Accomplishments
- Achieved 95% guest satisfaction, contributing to the 'Best Hotel Chain' award in 2023.
- Reduced operational costs by 30% while maintaining service excellence.
- Increased profitability by 20% through strategic financial management.
- Boosted occupancy rates by 18% through targeted marketing.
- Negotiated contracts, cutting procurement costs by 25%.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
General Manager
Sandman Signature Hotels
10.2022 - Current
Director of Operations
Sandman Signature Hotels
09.2021 - 09.2022
Operations Manager
Sandman Signature Hotels
05.2018 - 09.2021
Assistant General Manager
Hyatt House
03.2011 - 05.2018
B.S. - Business Administration
University of Texas At Dallas
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