David Angelo
Pueblo,CO
Summary
Dynamic leader with proven expertise in empowering team leadership and critical thinking from roles at Stratton's Market and 2nd Presbyterian Church. Excelled in service excellence, enhancing team performance, and driving business growth through informed decision-making. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a commitment to quality and team coordination.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Stratton's Market
Little Rock, AR
04.2018 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Section Leader
2nd Presbyterian Church
Little Rock, AR
10.2011 - 11.2023
- Mentored junior staff members, contributing to their professional growth while enhancing team performance overall.
- Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
- Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
Education
No Degree - Vocal Music Performance
University of Arkansas At Little Rock
Little Rock, ARTrade School Degree - Massage Therapy
Touching America School of Massage
Maumelle, ARSkills
- Service Excellence
- Team Coordination
- Currency Operations
- Empowering Team Leadership
- Employee Motivation
- Critical Thinking and Problem Resolution
- Informed Decision-Making
- Prioritization of Tasks
- Thorough Quality Assurance
- Effective Problem Resolution
- Staff Skill Enhancement
- Trustworthy Performance
Timeline
Assistant Manager
Stratton's Market
04.2018 - 10.2023
Section Leader
2nd Presbyterian Church
10.2011 - 11.2023
No Degree - Vocal Music Performance
University of Arkansas At Little Rock
Trade School Degree - Massage Therapy
Touching America School of Massage