David Aninakwa
Tampa,FL
Summary
Experienced customer-focused banker with a decade of expertise in retail, digital banking, and electronic transaction management. Committed to delivering exceptional service to enhance client satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
E-Business Officer
Agricultural Development Bank - Head Office
01.2019 - 06.2025
- General Ledger monitoring and reconciliation
- Issuer/Acquirer chargeback and dispute management (Visa/GhLink)
- E-zwich management
- Fraud investigations and reporting
- Resolve all remote visa transactional complaints
- Mobile Banking
Credit Officer/Relationship Officer
Agricultural Development Bank
01.2017 - 12.2018
- Manage customer-bank relationship
- Provide council and educate customers on facilities/products that meet their need
- Ensure that customers are generally happy with service delivery
- Review loan applications, process and communicate decisions to customers
- Make sales calls to customers and identify cross-sell opportunities
Customer Service Officer
Agricultural Development Bank
06.2015 - 12.2016
- Account opening/closure
- Maintain customer database and update periodically
- Maintain up-to-date knowledge about bank products and services
- Promote bank products and services to walk in customers
- Receive customer complaints and provide first hand assistance
- Respond to customer inquiries
- Attend to customer requisitions on check book, payment cards and other bank products.
Customer Service Officer
J.STANLEY OWUSU GROUP OF COMPANIES
04.2014 - 05.2015
- My primary job objective was to make sure customers and clients were satisfied with the company’s services.
- Call or visit customers to ensure satisfaction and business continuity.
- Served as a liaison between company and customers.
- Research and report writing on industry updates and customer-company relations.
Education
Level 3 - Banking
Chattered Institute of Banking
Accra, Ghana01-2026
Bachelor of Arts - Sociology & English
University of Ghana, Legon
Accra, Ghana05-2012
High School Diploma -
Pope John Senior High & Jun. Sem.
Koforidua04-2007
Skills
- Effective communication
- Eye for detail
- SQL
- Digital banking products and services
- Social media and networks
- Relationship building
- Microsoft Office Suite
- Innovation and creativity
- Customer relationship management
Certification
- E-zwich Management - Ghana Banking College - [Mar 2022]
- Understanding & Interpreting E-zwich financial reports - Ghana Banking College - [Mar 2022]
- E-Banking products, Business opportunities & Risks - Ghana Banking College - [May 2019]
Timeline
E-Business Officer
Agricultural Development Bank - Head Office
01.2019 - 06.2025
Credit Officer/Relationship Officer
Agricultural Development Bank
01.2017 - 12.2018
Customer Service Officer
Agricultural Development Bank
06.2015 - 12.2016
Customer Service Officer
J.STANLEY OWUSU GROUP OF COMPANIES
04.2014 - 05.2015
Level 3 - Banking
Chattered Institute of Banking
Bachelor of Arts - Sociology & English
University of Ghana, Legon
High School Diploma -
Pope John Senior High & Jun. Sem.
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