David Arambulet
Salt Lake City,UT
Summary
Professional in customer service, prepared to lead and elevate customer experiences. Background in hospitality with focus on improving service quality and operational efficiency. Known for delivering consistent results. Proficient in conflict resolution and staff training.
References available upon request.
Overview
3
3
years of professional experience
Work History
Guest Services Supervisor
Legacy Vacation Resorts
08.2023 - 10.2024
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Serve as MOD when required.
Task Force Leader
Legacy Vacation Resorts
01.2024 - 08.2024
- Managed day-to-day operations of lodging facility, scheduling staff and occupancy forecasts.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Championed sustainable practices throughout resort operations to minimize environmental impact and enhance eco-friendly reputation.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
- Managed budgets effectively, ensuring profitability and financial stability of the resort.
Guest Service Agent
Legacy Vacation Resorts
03.2022 - 08.2023
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
Education
High School Diploma -
U.E.P. Santa Marta
Caracas, Venezuela06-2020
Skills
- Processing payments
- Customer service standards
- Operations management
- Bilingual in English and Spanish
- Problem-solving
- Front office operations
- Reliability
- Computer skills
- Training and mentoring
- Inventory control
- Adaptability
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Task Force Leader
Legacy Vacation Resorts
01.2024 - 08.2024
Guest Services Supervisor
Legacy Vacation Resorts
08.2023 - 10.2024
Guest Service Agent
Legacy Vacation Resorts
03.2022 - 08.2023
High School Diploma -
U.E.P. Santa Marta
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