Summary
Overview
Work History
Skills
Timeline
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David Archibald

LOWDEN,IOWA

Summary

Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.

Overview

7
7
years of professional experience

Work History

Field Service Technician

MH Equipment
08.2018 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Discussed and recommended service options with customers and explained costs involved.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Developed and implemented customized service plans to meet customer needs.
  • Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
  • Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
  • Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.
  • Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
  • Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs

Timeline

Field Service Technician

MH Equipment
08.2018 - Current

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David Archibald