DAVID A. SÁNCHEZ C.
Herndon,VA
Summary
Customer service professional with extensive experience in client support, inquiry management, and operational coordination. Demonstrated expertise in communication, conflict resolution, and multitasking within dynamic settings. Consistently recognized for delivering exceptional service and building strong client relationships through active listening and problem-solving. Bilingual proficiency enhances productivity and efficiency in task completion.
Overview
4
4
years of professional experience
Work History
Bilingual CSR
U-Haul Moving and Storage Herndon
Herndon, Virginia
06.2025 - Current
- Assisted customers with inquiries in English and Spanish.
- Processed reservations and rental agreements for moving equipment.
- Managed customer payments and billing inquiries efficiently.
- Maintained cleanliness and organization of the customer service area.
- Provided information on storage options and moving supplies.
- Resolved customer complaints with effective communication skills.
- Collaborated with team members to enhance service delivery.
- Utilized company software to track inventory and equipment availability.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Utilized problem-solving skills to resolve customer concerns in a timely manner.
- Communicated regularly with customers via phone, email or chat to provide updates on order status or answer questions about products or services.
- Maintained a professional demeanor at all times when interacting with customers either verbally or through written communication.
- Collaborated with other departments within the organization such as sales, marketing, accounting and IT to ensure customer satisfaction was achieved.
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
COSTUMER SERVICE AND FULLFULMENT ASSOCIATE
CONSOLIDADA CIENTIFICA
Carabobo, Venezuela
08.2021 - 09.2024
- Responded to client inquiries via phone and email, ensuring timely and accurate resolutions.
- Prepared customized quotes and order plans based on client-specific needs for medical supplies.
- Maintained order records and updated customer profiles, supporting seamless coordination with suppliers.
- Monitored and managed stock levels, helping reduce delays and prevent overstock.
- Collaborated with medical staff, insurance representatives, and suppliers to coordinate procedures and ensure successful outcomes.
Education
University Jose Antonio Paez
San Diego, Venezuela06-2022
High School Diploma -
Colegio Patria Bolivariana
Valencia, Venezuela07-2014
Skills
- Customer support and engagement
- Time management
- Verbal and written communication
- Conflict resolution
- Team collaboration
- Empathy and active listening
- Attention to detail
- Problem solving
- Inventory and order tracking
- Billing inquiry resolution
- Order fulfillment
- Reservation processing
- Customer relationship management
- Bilingual communication
- Adaptability to change
- Software utilization
- Data entry proficiency
- CRM software proficiency
- Call center experience
- Multi-task management
- Task prioritization
- Calm demeanor
- POS systems expertise
Language
English
Professional
Spanish
Native/ Bilingual
Timeline
Bilingual CSR
U-Haul Moving and Storage Herndon
06.2025 - Current
COSTUMER SERVICE AND FULLFULMENT ASSOCIATE
CONSOLIDADA CIENTIFICA
08.2021 - 09.2024
University Jose Antonio Paez
High School Diploma -
Colegio Patria Bolivariana