David Atchison
Topeka,KS
Summary
Reliable and punctual Sales Associate possessing excellent work ethic and more than 10 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. Dedicated and hardworking and able to lead and motivate co-workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.
Overview
13
13
years of professional experience
Work History
Kitchen Manager
Usd 450
12.2023 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
POINT OF SALES/CASH OFFICE
KOHLS
03.2022 - 10.2023
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Trained new team members in cash register operation, stock procedures, and customer service
- Processed and prepared the Deposit
- GET REGISTERS READY FOR THE DAY.
- Ensured compliance with relevant regulations regarding payment processing, data privacy, and security at the Point of Sale.
- Assisted in troubleshooting technical issues with POS hardware and software, minimizing downtime for business operations.
- Contributed to loss prevention initiatives by monitoring unusual activities around POS stations and reporting potential risks promptly.
- Trained new employees on proper use of POS systems, ensuring smooth onboarding and integration into the team.
- Enhanced customer experience through prompt and accurate processing of transactions.
COVID-19 DOOR SCREENER
STORMONT VAIL HEALTH CLINIC
08.2021 - 03.2022
- Greeted clients of the clinic at the front door
- Asked COVID questions and provided needed masks
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and giving assistance as needed
- Trained new team members as needed.
- Participated in ongoing training sessions to stay current on industry trends and advances in door screening technology.
- Implemented new door screening procedures as needed, adapting quickly to changes in protocols or regulations.
- Managed high traffic flow periods with ease, maintaining organized lines and efficient guest processing.
- Improved visitor experience by efficiently screening and directing guests to appropriate locations.
- Reduced wait times for visitors with prompt and courteous service at the entrance.
POINT OF SALES/CASH OFFICE
KOHLS
10.2011 - 08.2021
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Trained new team members in cash register operation, stock procedures, and customer service
- Processed and prepared the Deposit
- Get registers ready for the day.
- Ensured compliance with relevant regulations regarding payment processing, data privacy, and security at the Point of Sale.
- Assisted in troubleshooting technical issues with POS hardware and software, minimizing downtime for business operations.
DEPARTMENT LEAD/AREA SUPERVISOR
KOHLS
10.2013 - 10.2017
- Trained and developed new team members and Sales Associates
- Consistently met and exceeded department expectations for productivity and accuracy levels
- Monitored employee work and determined benchmarks for performance indicators
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Generated documentation and processed orders
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Kept areas clean, neat, and inspection-ready always, maintaining strict compliance with store guidelines to keep products within tight tolerances
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly
- Connected with customers daily to understand needs, assistance, and collect feedback to optimize operations
- Delegated tasks to employees based upon individual strengths and experience in [Area of expertise]
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Taught staff how to handle difficult situations with calm and professionalism
- Worked one-on-one with employees to motivate while delivering constructive criticism in a busy, retail environment
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Mentored employees and instructed on the management of complicated sales, complex issues, and difficult customers
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Led team to achieve high performance standards through consistent coaching and feedback.
Education
MEDICAL ASSISTANT -
WTI TOPEKA
01.2010
DIPLOMA -
SHAWNEE HEIGHTS HIGH SCHOOL
05.2002
Skills
- ACCURATE CASH-HANDLING
- CUSTOMER CARE
- SALES TRANSACTION PROCESSING
- POS SYSTEM EXPERTISE
- SALES PROMOTIONS
- TACTFUL CONFLICT RESOLUTION
- MEETING AND EXCEEDING SALES GOALS
- CROSS-SELLING AND UPSELLING
- ORDER PROCESSING
- LEAD GENERATION
- STRATEGIC SALES
- TEAM BUILDING
- COST REDUCTION
- SERVICE-ORIENTED MINDSET
- EXCELLENT CUSTOMER SERVICE
- POINT OF SALE (POS) SYSTEM OPERATIONS
- EFFECTIVE SALES TECHNIQUES
- OUTGOING PERSONALITY
- CUSTOMER SERVICE ORIENTED
- ACCURATE CASH HANDLING
- EMPLOYEE TRAINING
- MAINTAINING FLOOR DISPLAYS
- PROFESSIONAL DEMEANOR
- EMPLOYEE MENTORING
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Supervision
- Food Preparation
- Staff Training and Development
- Inventory Control
- Problem-Solving
- Safe Food Handling
- Cleaning and sanitation
- Staff Management
- Food and Beverage Management
- Food Safety Compliance
- Shift Scheduling
- Scheduling
- Verbal and written communication
- Recruitment and hiring
- Budget Management
- Team Leadership
- Collaboration and Teamwork
Timeline
Kitchen Manager
Usd 450
12.2023 - Current
POINT OF SALES/CASH OFFICE
KOHLS
03.2022 - 10.2023
COVID-19 DOOR SCREENER
STORMONT VAIL HEALTH CLINIC
08.2021 - 03.2022
DEPARTMENT LEAD/AREA SUPERVISOR
KOHLS
10.2013 - 10.2017
POINT OF SALES/CASH OFFICE
KOHLS
10.2011 - 08.2021
MEDICAL ASSISTANT -
WTI TOPEKA
DIPLOMA -
SHAWNEE HEIGHTS HIGH SCHOOL
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