DAVID AUSTIN

Key Accomplishments:

· Sold 12 franchise territories and opened eight locations in a three-year period

· Developed lead generation strategies and marketing funnels which resulted in a 400% increase in monthly leads (from 20 to 100 leads per month)

· Successfully decreased customer acquisition cost and conversion cost by 50% through refinement of our marketing strategies

Key Responsibilities:

· Strategic Operations Management: developed and implemented operational strategies aligned with the company’s mission and vision

· Franchise Development and Support: developed and maintained strong relationships with franchise partners while overseeing onboarding and training, and providing resources and support

· Performance Optimization: identified opportunities for improvements and implemented actions plans; led initiatives to standardize operational processes resulting in consistency in program delivery

· Team Leadership: built and led a high-performing operations team, fostered a culture of collaboration, accountability and continuous improvement; mentored staff at all levels

· Financial Management: managed budgets and ensured financial sustainability through analysis of financial reports in collaboration with the finance team

• Marketing: increased brand awareness and drove customer engagement through development and execution of comprehensive and innovative marketing strategies

Key Accomplishments:

· Increased annual revenue by 400% during the first three years in role ($115k  $600k)

· Additional 50% revenue increase through identifying a location, managing build, and opening a second location in the St Louis market during my fourth year in role ($600k $900k)

Key Responsibilities:

· Leadership & Team Development: promoted growth and excellence through cultivating a positive workplace culture, mentoring direct reports, promoting open communication, creativity, and accountability

· Staff Management: built a successful team by recruiting, training, and developing staff’s skillset

· Sales & Marketing Support: increased memberships and corporate sponsorships through effective sales techniques and efficient member renewal process

· Financial Management: achieved financial goals due to excellent management of monthly financial performance and addressing emerging issues promptly; oversaw revenue and expense management to ensure financial health

Key Accomplishments:

· Launched a successful line of private label products which out-sold national brands and became top sellers in multiple categories

· Increased profit margins by 8% through attending buyers conventions and negotiating better pricing with distributors

· Reduced labor costs by 2% by adjusting delivery schedules allowing labor loading on delivery days and reducing labor on non-delivery days

Key Responsibilities:

· Operations Management: managed two profitable markets; oversaw daily operations including purchasing, human resources, P&L management, vendor relations, compliance with local and state regulations, and customer service

· Staff Development and Leadership (135 employees): fostered a knowledgeable and customer-focused team by providing thorough training and development opportunities

· Sales and Marketing Initiatives: consistently achieved sales growth of 4-12% over a 15-year period through implementation of creative marketing strategies such a local vendor fairs, creation of private label products, introduction of new products, ensuring excellent product quality, and maintaining competitive pricing

· Technical Skills and Maintenance: ensured reliable store operations through management of complex equipment and systems (POS hardware and software, refrigeration, HVAC, electrical, plumbing)

Key Accomplishments:

· Launched a successful fishing tackle company by developing custom fishing products

· Achieved sustained growth in a competitive market by anticipating market trends and pivoting product selection as needed to meet customer demand

Key Responsibilities:

· Product Development and Management: Developed unique and effective fishing lures and tackle solutions

· Online Presence and Marketing: Drove customer engagement through design and development of a company website, producing engaging video tutorials, and fostering customer loyalty

Key Accomplishments:

· Contributed to business growth by building a loyal customer base through positive client interactions and repeat bookings

· Ensured compliance with local and state fishing regulations by ensuring client education, observing conservation efforts, and implementation of best practices

Key Responsibilities:

· Client Engagement: created excellent experiences for clients by assisting with bait selection, teaching rigging techniques, and helping them improve casting skills

Key Accomplishments:

· Enhanced the customer experience by delivering exceptional customer service, resolving issues promptly, and creating a clean and welcoming environment

· Ensured efficient operations while keeping shelves stocked, operating cash registers, and collaborating with team members

Key Responsibilities:

· Customer Service: Operated cash register, stocked shelves, monitored inventory levels

Key Accomplishments:

· Implemented diverse recreational and educational programs for children in grades 1 – 8

· Designed team building activities which resulted in increased social skills, developed leadership mindset, and built mutual respect among participants

Key Responsibilities:

· Leadership and Supervision: created a safe and positive environment through supervision and training of volunteers and junior staff

· Communication and Community Engagement: fostered community involvement by establishing and maintaining strong communication with parents, guardians, and community sponsors

• Coordinated care and maintenance of athletic facilities with Facilities Director.
• Updated activities web page with sports and activities-related news.
• Updated weekly newsletters and calendars with latest plans.
• Coordinated game officials and event security to foster safety and order.