David Austin

Field Service Technician Heavy Equipment

MacAllister Machinery Company

Indianapolis, IN

09.1997 - Current

Calibrated instruments, controls and equipment to test function and evaluate performance.
Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Maintained customer records and updated software applications as required.
Collaborated with other technicians to resolve complex issues quickly and efficiently.
Routinely inspected equipment for preventive and emergency maintenance needs.
Installed electrical wiring for new installations as needed.
Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Operated hand tools and power equipment according to corporate safety procedures.
Analyzed equipment data to isolate and diagnose faults.
Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Filled out work orders, repair logs and maintenance plans to document work completed.
Maintained equipment performance by cleaning and lubricating components.
Replaced faulty parts or components following diagrams or blueprints.
Observed field safety protocols to prevent injuries and accidents.
Collaborated with team members to assess equipment performance needs.
Performed annual and preventive system service maintenance.
Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
Completed scheduled appointments on time to drive quality service.
Communicated with vendors, upper management, and peers.
Performed routine maintenance on machinery to ensure optimal performance.
Diagnosed and repaired mechanical issues according to industry standards.
Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
Provided technical support to customers over the phone and via email.
Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
Performed routine maintenance on vehicles including oil changes and tire rotations.
Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Inspected and tested mechanical products to locate defects or malfunctions.
Minimized customer callbacks and equipment failure by reviewing job upon completion.
Responded promptly to emergency service requests from clients.
Inspected materials and equipment regularly to check for potential hazards and machine defects.
Estimated cost of labor and materials for projects and communicated value to clients.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Drove and maintained company vehicle, keeping in peak condition.
Handled telephone support calls to determine issues and provide solutions.
Communicated with distributors to acquire necessary equipment for projects.
Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
Completed all necessary paperwork for service calls in a timely manner.
Explained and recommended service options to customers and detailed costs.
Wrote detailed service reports describing work completed, issues and recommendations.
Monitored system performance remotely through data analysis methods such as telemetry readings.
Kept up-to-date knowledge of industry trends, regulations, safety standards.
Disassembled defective machines for repair or replacement of parts.
Performed troubleshooting on electronic circuits and systems.
Assisted with training of junior technicians in proper installation techniques and safety protocols.
Disassembled and reassembled hydraulic, pneumatic, and mechanical equipment for inspection.
Kept records of parts and equipment used in projects to update inventory.
Repaired and maintained production machinery in accordance with manufacturer specifications.
Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
Assisted with customer requests and answered questions to improve satisfaction.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Summary

Overview

Work History

Field Service Technician Heavy Equipment

Education

High School Diploma -

Skills

Certification

Timeline

Field Service Technician Heavy Equipment

High School Diploma -

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