David A. Wagner
Axton,Virginia
Summary
Seeking the position you currently have open in order to further the skills I have learned in my past and present jobs and education.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IRS Revenue Officer
United States Department Of Treasury
Roanoke, Virginia
06.2023 - Current
- In my current position i work as a Internal Revenue Officer
- In this role it is my job to protect the governments interest
- I have to Ensure Tax Compliance, Collect Debts owed to the government, Conduct financial analysis on idividuals and businesses to determine ability to cover tax liabilities owed
- I have to establish installment agreements for individuals and businesses to cover tax liabilites owed
- I have to secure missing tax returns from individuals and businesses to ensure filing compliance
- I prepare deliquent returns (Substitute for returns) for individuals and businesses when complaince is not achieved
- I provide taxpayers both individuals and businesses with the needed tax education in order for them to maintain complaince with federal regulations and requirements
- I take enforcement actions on non-compliant taxpayers for both individuals and business for example levies, liens and summons to protect the best interest of the federal government
- I assess corporate officers and responsible parties of businesses for Trust Fund Recovery penalty (TFRP) balances due
- My current position requires alot of travel and face to face interactions and well as having to have the ability to remain calm in stressful situations
High Dollar Fraud Financial Crime Investigator IV (Specialist)
Wells Fargo Bank
Roanoke, Virginia
05.2016 - 06.2023
- In this position I worked as a High Dollar Financial Crime Investigator IV (Specialist)
- I started out with Robert Half (Temporary Service Agency) working for Wells Fargo Bank and after approximately 6 months was then hired full time with Wells Fargo Bank, A
- In this role I worked to review and verify customer transactions to detect financial crimes activities
- I also look for policy violations and other suspicious situations to mitigate and recover losses for the bank
- We/ I use a variety of investigative technics for information, including multiple online systems such as Hogan, CIV, ETRAN, VISA, DAT, FACT, MARS, OIB, Fast Data and other complex tools while working dependently in a telework environment
- This allows me to monitor and review more complex account activity and claims requiring research that may involve multiple transactions and products and help identify fraudulent transfers
- I documented research findings and actions on cases for possible suspicious activity such as Identity Theft Operations (ITO) and Suspicious Banking Activity (SBA), at this point we prepare written reports that are clear and accurate describing the information found during the investigation apply what is needed to ensure sure we are applying the correct course of action to ensure we are within current laws, policies and regulations, or send them to other divisions as needed for further perusal
- I contact a variety of sources to gather information including customers and merchants to verify transactions and analyze account information for close account determination
- One of my priorities is to constantly learn about the processes of claims investigation and to become familiar with policy updates as they change
- In this position we use a calendar system to work our plan of action to ensure our assignments are carried out in a timely manner as required not only by Wells Fargo but also federal guidelines
Deputy Sheriff
Henry County Sheriff Office
Henry County, Virginia
10.2015 - 03.2016
- In this position I worked as a Sheriff Deputy
- I was working in the jail maintaining and feeding inmates, as well as taking care of first aid or other medical needs for the inmates
- I was also responsible for handling mail, writing statements, and filing charges, as well as doing routine and nightly cell checks
- In this role I was also responsible for moving inmates and processing them into the jail as well as day to day operations in the corrections field
- I volunteer my time during Christmas and special event to help my community and children as well as co-workers
Regional Manager Floater
Aarons Sales and Lease
Martinsville, Virginia
12.2014 - 10.2015
- This position was created specifically for me as an incentive to return to the company
- My responsibilities included going from store to store daily to oversee and maintain top store performance while working for the best practices of the company as a team
- I set goals for the store and the individual employees, so they perform at their absolute best
- I also reviewed profit and loss by reviewing complex financial records for each store and make sure any loss was minimized
- And made suggestions on how to improve the problem areas
- I was responsible for any of the day-to-day operations of the store and occasionally assisted wherever needed including sales, marketing, accounts, complaints, collections, cash handling, deliveries, etc
Store Manager
Title Max
Danville, Virginia
06.2014 - 12.2014
- In this position my responsibilities included but were not limited to being responsible for the opening and closing of all new loans
- I also made sure that all loan payments were where they needed to be and if payments were not being made that all appropriate and required actions were taken for example, an offer of compromise, lower installment plans, or currently not collectible (repo if needed/possible)
- I was responsible for cash flow into the store and making cash and money order deposits daily
- I oversaw coming up with new marketing strategies to increase our customer pool
- I was also required to supervise employees and ensure they were following all procedures and guidelines while taking correction action measures when needed
Accounts Manager (Collections)/Sales Manager
Aarons Sales and Lease
Martinsville, Virginia
03.2011 - 06.2014
- I worked at three different locations in this company learning and working with various employees to learn all the skills needed to be successful in this role
- I gained excellent sales experience as in my last position I was the sales manager and responsible for making sure both I and the employees under my supervision met our quota for the month and maximized store profitability
- As a Manager I still interacted with my customers daily whether in person or on the telephone
- I was also responsible for dealing with the public sector as a CAM (Collections Account Manager) as related to the collection industry
- My duties included but were not limited to keeping payments up to date, making house calls, telephone inquiries, scheduling Writs of Possession when needed, collections, offer of compromise, lower installment plans, customer location if they moved with the product, we would use credit-based systems to help determine new addresses and attempt field visits to their home to collect what is owed or the product or set up arrangements with them
- I also operated a cash register and made sure all registers and deposits balanced out at the end of the day
- One of my biggest responsibilities was marketing
- I would go door to door to attract new customers which contributed to additional profit for the company
- I ensured that all necessary supplies were ordered and in stock for the store, as well as arranging for proper merchandising on the sales floor so that our product remained visually pleasing to our customers
- I was also responsible for closing the store and making sure reports were ran nightly
Store Manager and Assistant Manager
Dollar Tree
Martinsville, Virginia
06.2010 - 03.2011
- I was originally hired as an assistant manager and once my training was completed, I was promoted to store manager
- I was responsible for overseeing all day-to-day operations and functions of my store while budgeting and managing the store
- I was responsible for balancing my budget to maximize store profitability
- I was responsible for employee schedules as well as scheduling all maintenance work that was needed
- I was managed all ordering and deliveries that came into and out of the store
- I responded to customer complaints and issues
- I managed daily cash flow such as bank deposits, change orders, and daily cash register functions
- Additionally, since this store was not doing as much business as other stores in the area it was my responsibility to utilize marketing strategies to bring more customers into the store
Shift Supervisor
CVS Pharmacy
Bassett, Virginia
03.2008 - 06.2010
- I was hired as a cashier and quickly became a photo lab technician
- After approximately 6 months I was promoted to the position of a shift supervisor
- Some of my responsibilities included, but were not limited to open and closing of the store, making daily cash and check deposits, change orders, handling money order issues, cash, and daily reports, balancing a safe, employee scheduling, customer service to the front store and the pharmacy as needed, stocking the shelves, unloading truck, inventory control, daily product counts and price changes, handling all customer complaints and/or issues, etc
Quality Assurance Specialist
Star Tek Inc.
Collinsville, Virginia
01.2005 - 03.2008
- In this job I was originally hired as a customer service representative and was promoted to a quality assurance specialist
- As a CSR I gained call center experience which included meeting customers’ needs over the telephone and becoming fluent in several computer programs
- When I was promoted to Quality, I became responsible for keeping up with all current rules and requirements for agents and supervisors to abide by
- I also had to monitor and record every employee and report back to supervisors for improvement needs
- I also oversaw planning and executing team huddles (roughly 43 agents) for training purposes
- I also coordinated meetings for supervisors to keep them up to date on current rules and requirements for themselves as well as their agents
Education
Associate - Business Management
National College of Business and Technology
Martinsville, Virginia01.2009
High School Diploma - General Education
Bassett High School
Bassett, Virginia01.2005
Skills
- Tax law
- Tax compliance
- Account balancing
- Professional telephone demeanor
- Account reconciliation
- Budget planning
Certification
Currently certified as a Virginia Notary Public
References
References available upon request.
Timeline
IRS Revenue Officer
United States Department Of Treasury
06.2023 - Current
High Dollar Fraud Financial Crime Investigator IV (Specialist)
Wells Fargo Bank
05.2016 - 06.2023
Deputy Sheriff
Henry County Sheriff Office
10.2015 - 03.2016
Regional Manager Floater
Aarons Sales and Lease
12.2014 - 10.2015
Store Manager
Title Max
06.2014 - 12.2014
Accounts Manager (Collections)/Sales Manager
Aarons Sales and Lease
03.2011 - 06.2014
Store Manager and Assistant Manager
Dollar Tree
06.2010 - 03.2011
Shift Supervisor
CVS Pharmacy
03.2008 - 06.2010
Quality Assurance Specialist
Star Tek Inc.
01.2005 - 03.2008
Associate - Business Management
National College of Business and Technology
High School Diploma - General Education
Bassett High School
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