David Twining
Retail Operations Manager
Sheboygan,WI
Summary
Dynamic Asset Protection Operations Coach at Walmart with a proven track record in process optimization and problem-solving. Achieved over 50% reduction in workplace accidents while enhancing operational efficiency resulting in over $50k annual cost savings. Skilled in documentation and recordkeeping, creating and maintaining processes and systems for continuous improvement. Collaborative leader who fosters an authentic environment that drives team success and customer satisfaction through open communication, coaching, and development.
Overview
13
13
years of professional experience
Work History
Asset Protection Operations Coach
Walmart
06.2021 - 06.2025
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Drove culture of safe work practices, reducing accidents by over 50% and received award for safest store in the market.
- Created and oversaw power equipment training programs for operations.
Overnight Stocking Team Lead
Walmart
03.2019 - 06.2021
- Established clear team performance metrics which helped in tracking progress towards set targets.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Inspected and operated power equipment on daily basis and became head trainer for facility.
General Merchandise Support Manager
Walmart
03.2018 - 03.2019
- Collaborated with cross-functional teams to execute promotional events and seasonal resets.
- Reduced shrinkage with vigilant loss prevention efforts and comprehensive staff training.
- Conducted regular audits of departmental processes to identify areas for improvement and implement corrective actions.
Wireless Department Manager
Walmart
11.2017 - 03.2018
- Streamlined inventory management for improved product availability and reduced overhead costs.
- Monitored daily sales reports, identifying areas of opportunity and implementing necessary adjustments.
- Set clear expectations and performance metrics for each team member, resulting in higher accountability and improved overall department performance.
Pharmacy Technician
Walmart
01.2017 - 11.2017
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Pickup Today Department Manager
Walmart
09.2016 - 01.2017
- Implemented and oversaw first version of company's in-store online order filling system as well as training store management and employees on order processes.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Bakery Department Manager
Walmart
04.2016 - 09.2016
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
Front End Zone Supervisor
Walmart
01.2015 - 04.2016
- Maintained accurate cash handling procedures for all registers, ensuring minimal discrepancies at the end of shifts.
- Implemented loss prevention measures within the front end zone, reducing instances of theft or fraud among customers and employees alike.
- Monitored cash drawers in 50+ checkout stations to verify adequate cash supply.
Customer Service Manager
Walmart
08.2014 - 01.2015
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
Accounting Office Associate
Walmart
04.2014 - 08.2014
- Maintained confidentiality by securely handling sensitive financial information at all times.
- Continuously updated knowledge of relevant accounting software updates, implementing new features when appropriate for improved efficiency.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Customer Service Manager
Walmart
09.2013 - 04.2014
- Reduced customer complaints by proactively identifying and addressing common issues.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Garden Center Associate
Walmart
05.2013 - 09.2013
- Boosted sales through effective merchandising and attractive displays of garden center products.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
Overnight Stocker
Walmart
11.2012 - 05.2013
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Skills
Process optimization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets and identify trends in stolen or otherwise unaccounted for merchandise.
- Completed training course and was certified to conduct internal interviews with employees identified stealing from the store.
- Spearheaded efforts to reduce loss of merchandise, resulting in annual inventory shrink of -1.41%, beating plan of -1.76%.
Timeline
Asset Protection Operations Coach
Walmart
06.2021 - 06.2025
Overnight Stocking Team Lead
Walmart
03.2019 - 06.2021
General Merchandise Support Manager
Walmart
03.2018 - 03.2019
Wireless Department Manager
Walmart
11.2017 - 03.2018
Pharmacy Technician
Walmart
01.2017 - 11.2017
Pickup Today Department Manager
Walmart
09.2016 - 01.2017
Bakery Department Manager
Walmart
04.2016 - 09.2016
Front End Zone Supervisor
Walmart
01.2015 - 04.2016
Customer Service Manager
Walmart
08.2014 - 01.2015
Accounting Office Associate
Walmart
04.2014 - 08.2014
Customer Service Manager
Walmart
09.2013 - 04.2014
Garden Center Associate
Walmart
05.2013 - 09.2013
Overnight Stocker
Walmart
11.2012 - 05.2013
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