David Baca, Jr
Albuquerque,NM
Summary
High-performing Operations Manager with over 9 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
13
13
years of professional experience
Work History
Warehouse Manager
Blevins Inc
Albuquerque, NM
04.2023 - Current
- Ensured that all orders were accurately fulfilled in a timely manner.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Resolved customer complaints related to product quality or delivery issues.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Communicated regularly with other departments regarding supply chain activities.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Generated warehouse shipping documents, packing lists and invoices.
- Operated forklifts to fill or empty overhead spaces.
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
- Utilized inventory management software to track stock levels and maintain accurate records.
Team Lead
Fed Ex Ground
Albuquerque, NM
02.2022 - 04.2023
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Gathered business requirements from users to convert to technical requirements.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Documented production levels and materials used to keep management informed.
- Collaborated with management team to implement new work procedures or policies.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Followed staffing strategies to achieve production goals.
- Conducted thorough quality checks to verify conformance to specifications.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Delegated tasks to team members, maximizing unique strengths and skill sets.
- Offered training and support to keep team members motivated and working toward objectives.
- Created and implemented strategies for team members to reach goals.
- Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
Night Distribution Supervisor
Ben E Keith Foods
Albuquerque, NM, NM
08.2021 - 02.2022
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Tagged and stored product inventory in correct areas and locations.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Received, shipped, loaded and unloaded frozen, cooler and dry goods as well as chemicals and all needed restaurant equipment.
- Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
- Maintained warehouse compliance with federal regulations and company policies.
- Identified inventory issues and independently developed effective resolutions.
- Received, processed and reshelved returned products to facilitate accurate inventory.
- Optimized inventory management by employing automated systems.
- Maintained and verified records of time, materials, expenditures and crew activities.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Operated machines and equipment to complete work assignments or to assist workers.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
- Planned work assignments and equipment allocations to meet established metrics.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Operations Manager
FedEx Ground
Albuquerque, NM
03.2017 - 08.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
FedEx Delivery Driver
FedEx Ground
Albuquerque, NM
02.2013 - 08.2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Directed efficient product loading and checked load balance to prevent on-the-road incidents.
- Navigated and operated 16’ straight truck to deliver 200+ deliveries per day.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
- Performed deliveries throughout greater Albuquerque and Rio Rancho area.
- Educated new employees at orientation meetings.
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
Delivery Driver
Albuquerque Moving and storage
Albuquerque, NM
05.2011 - 02.2013
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays, decreasing calls to support.
- Located and selected merchandise to verify against delivery sheet specifications.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Directed efficient product loading and checked load balance to prevent on-the-road incidents.
- Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
- Performed deliveries throughout greater New Mexico area.
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
- Loaded, balanced and secured product to safely transport goods.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Operated a 16’ straight truck to move household goods and appliances across New Mexico.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Retained valid proof of insurance and registration in vehicle at all times.
Day Treatment Counselor
Desert Hills
Albuquerque, NM
- Assessed and reported student behavior and progress.
- Studied treatment plans to understand and implement interventions.
- Directed therapeutic activities for children from ages 9 to 17.
- Supported students in developing self-awareness and decision-making skills.
- Documented student progress in treatment notes.
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
- Interacted with clinical staff and external resources such as school or community personnel.
- Developed comprehensive treatment plans for patients diagnosed with various conditions.
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
- Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
Education
High School Diploma -
Albuquerque Job Corps
Albuquerque, NM01.2000
Skills
- Systems implementation
- Mergers and acquisitions knowledge
- Solutions development
- Multi-unit operations management
- Contract review and recommendations
- Workforce training
- Cost reduction and containment
- Staff training and development
- Incidents management
- Process improvement strategies
- Performance reporting
- Policies and procedures implementation
- Customer relationship management
- Staff retention
- Organizational Management
- Maintenance planning
- Performance management
- Productivity improvement specialist
- Goal attainment
- Warehouse operations
- Quality assurance and control
- Document control
- Client relationships
- Management
- Business and Operations Management
- High-pressure environments
- Continuous improvements
- Staff development
- Health and safety compliance
- Troubleshooting and problem solving
- Team Building/Leadership
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve entrepreneur of the year for fedex contractor. First time it was ever received in New Mexico or the Mountain District.
- Promoted from delivery driver to operations manager in less than 12-months
- Created highly effective new route plans and truck organization that significantly impacted efficiency and improved operations.
Timeline
Warehouse Manager
Blevins Inc
04.2023 - Current
Team Lead
Fed Ex Ground
02.2022 - 04.2023
Night Distribution Supervisor
Ben E Keith Foods
08.2021 - 02.2022
Operations Manager
FedEx Ground
03.2017 - 08.2021
FedEx Delivery Driver
FedEx Ground
02.2013 - 08.2021
Delivery Driver
Albuquerque Moving and storage
05.2011 - 02.2013
Day Treatment Counselor
Desert Hills
High School Diploma -
Albuquerque Job Corps
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