David Bachelor
Plano
Summary
Well-grounded Senior Store Manager with background leading retail location daily operations and sales. Focused when responding to problems, mentoring staff and identifying areas needing improvement. Excellent motivator with upbeat attitude and history boosting employee and customer retention.
Overview
24
24
years of professional experience
Work History
Senior Store Manager
Mattress Firm
01.2017 - Current
- Successfully running a dual brand cluster (Mattress Firm/Sleep Experts) in the competitive Frisco market
- Both stores producing numbers greater than last year
- Trained three associates in my cluster in leadership skills, sales techniques, and product knowledge to help us achieve our budgeted goals
- Cultivated a friendly non-hostile workplace through trust and integrity
- Facilitated training in CPOS with my employees in a timely manner as not to disrupt the business in any way
- Devised a system to improve my time management which allows me to keep up with customer follow-ups and all my day to day duties of being SSM
- Created a close working relationship with vendors such as Beautyrest, Kingsdown and Tempurpedic which gave us the ability to get extra training, demo, and point of purchase items in our stores
- Diligently work with my District manager and leadership to make sure all facets of my business run smoothly
- Entrusted with under-performing stores to bring them back to the contributive side of business
- Determined to create a customer for life in every engagement throughout each day to grow my business.
Operations Manager
Golfsmith International
01.2005 - 01.2016
- Drove sales at two locations during up and down markets
- Increased customer base and return business at two locations through superior customer service
- Spearheaded recruiting process with green-grass accounts to keep top notch golf talent working in our stores
- Strategically aligned our business with others to help drive revenue to our store
- Created a new standard for inventory shrink by achieving a .005% ($15,000 loss)
- Coming from 1.75% ($50,000) the year previous
- Low shrink in our store led to the highest shipping percentages in the company because the product was always on hand
- Implemented the new Oracle R12 system replacing the older Oracle system which is used for almost all e-business
- Managed with a 'Make them a customer for life' attitude
- Increased customer base by implementing a 'never say no to the guest' policy at my store.
Sales
Billiards and Barstools
01.2001 - 01.2005
- Member of illustrious $500,000 club every year since 2001
- Ranked in the top three, company wide, in sales every year since 2001
- Top performer in multiple manufacturer's sales events
- Responsible for nightly books and deposits
- Customer focused, 'whatever it takes' attitude
- Able to read the personality of the customer and respond appropriately.
Education
Texas A&M University
Corpus Christi, TX12.1998
Skills
- MS Office
- CPOS
- Excel
- Internet
- Photo Shop
- Lotus Smart Suite (including Freelance Graphics, Lotus 123, and Word Pro)
- POS On-line Systems
- ALOHA
- STORIS
- Siebel
- Norton Ghost
- DOS Networking tools
- Excellent verbal and written communication
- Public speaking
- Interpersonal skills
- Telephone skills
- Business to business sales
- Cold calling
- Time management
- Team-player
- Recruiting and training experience
- Operational Efficiency
Activities
- Automotive and motorcycle repair
- Building computers
- Wired/wireless home networking
- Billiards
- Cue repair
- Football
- Disc golf
- Golf
- Golf repair
Training
- Turn Your Potential Into Profits, Phil Montgomery, 2001-01-01, 2005-12-31
- Extensive sales training, manufacturers AMF, Brunswick, Olhausen, and Beach, 2001-01-01, 2005-12-31
- Club building certificate, 2005-01-01, 2016-12-31
- Extensive sales training, Mattress Firm, 2017-01-01, Current
Timeline
Senior Store Manager
Mattress Firm
01.2017 - Current
Operations Manager
Golfsmith International
01.2005 - 01.2016
Sales
Billiards and Barstools
01.2001 - 01.2005
Texas A&M University