David Baez
Mahopac,NY
Summary
To leverage extensive experience in environmental services management to lead and optimize cleaning, sanitation, and operational processes within an organization. Ensure compliance with health and safety standards, enhancing customer satisfaction while fostering a culture of excellence. Dedicated to delivering sustainable and cost-effective solutions while driving team performance, maintaining high-quality standards, and aligning services with organizational goals and values.
Overview
5
5
years of professional experience
Work History
Senior Manager of Operations
Northern Westchester Hospital
01.2023 - Current
- Develop staff schedules, ensure proper staffing levels, and coordinate daily operations
- Train and mentor team members on cleaning protocols, safety standards, and customer service
- Ensure compliance with regulatory and industry cleanliness standards (e.g., OSHA, EPA, CDC, or local)
- Implement and enforce infection control measures, especially in healthcare or high-risk environments
- Conduct regular inspections to maintain quality and identify areas for improvement
- Develop and update cleaning protocols, standard operating procedures, and emergency response plans
- Manage waste disposal, recycling programs, and hazardous material handling
- Respond to and resolve complaints or issues related to cleanliness or environmental services
- Manage inventory levels of linens, uniforms, detergents, and other laundry supplies
- Foster a culture of teamwork, accountability, and continuous improvement
- Responsible for the non-clinical operations, management, and organization of the Environmental Services and PCSS (Service Associate) departments
- Responsible for the overnight Operations Managers to ensure the appropriate level of Environment of Care (EOC) standards regarding supplies, equipment, cleanliness, infection control, waste management, and staff support
- Oversees the non-clinical operations, management, and organization of the Environmental Services and PCSS (Service Associate) departments, ensuring compliance with collective bargaining agreements
- Handles administrative responsibilities such as preparing and managing the department budget, overseeing payroll, and controlling expenses and overtime
- Supports strategic planning, financial analysis, forecasting, budgeting, and long-term planning efforts
- Coordinates and oversees rounds with staff and Nurse Managers to ensure operational goals, standards, and satisfaction for both patients and staff
- Identifies issues, analyzes operational challenges, and implements solutions to address problems
- Monitors performance metrics for inpatient redesign, employee, and patient satisfaction
- Recommends and implements necessary improvements based on the findings
Director of Environmental and Laundry Services
Coreworks1
04.2020 - 12.2022
- Collaborate with all departments, administration, and other departments to provide world-class service
- Maintained and improved customer and patient satisfaction through real-time patient and family visits
- Conducted daily staff meetings with the team of16 employees and communicated with members of other departments monthly to coordinate housekeeping activities
- Led housekeeping staff to support EVS operations
- Recruited, interviewed, hired, and developed staff performance through regular and timely assessments
- Executed and maintained quality control systems
- Performed regular inspections and evaluations of the facility to recommend and facilitate action items
- Complied with health, safety, OSHA, and industry regulatory agencies to minimize hazards and support a safe and healthy work environment
- Planned work schedules, hours, areas of work, and job duties to effectively render housekeeping services
- Implemented change to environmental service program to enhance the desirability of the facility
- Worked with team members from multiple departments to maintain strict cleanliness standards
- Provided in-service to staff on handling of spills in work areas and common areas and proper methods to clean and sanitize each material
- Completed in-depth cleaning of machinery such as auto scrubbers, extractors, and maid carts to protect consumers from contamination and illness
- Implemented extra protections during seasons with higher risks of infections such as flu
- Attended to building parking lots and grounds each day to keep outside areas clean and neat
- Maintained security for property, supplies, and operating funds to reduce theft or loss
- Monitored and maintained operating budgets by managing supplies
Support Services Manager
Montefiore Nyack Hospital
09.2019 - 03.2020
- Coached a department of18 employees through day-to-day work and complex problems
- Established and updated work schedules to account for changing staff levels and expected workloads
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Monitored employee and customer interactions to assess the quality of service
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Conducts inspections of O.R., NICU, ICU, BHU, Maternity Ward, Labor, and Delivery, etc
- To verify standards of cleanliness
Education
Associates Degree - undefined
Skills
- Strong Communication Skills in both English and Spanish
- Experienced in EMP (Emergency Management Program) System
- Experienced in Fire and Safety protocols and Procedures
- Floor care Specialist (Stripping and Waxing, Burnishing, Carpet Care, Bonneting
- Well-rounded in Union matters
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Manager of Operations - Northern Westchester Hospital
01.2023 - Current
Director of Environmental and Laundry Services - Coreworks1
04.2020 - 12.2022
Support Services Manager - Montefiore Nyack Hospital
09.2019 - 03.2020
Westchester Community College - Associates Degree,
Similar Profiles
Breanna PileggiBreanna Pileggi
Perinatal Float Nurse at Northern Westchester HospitalPerinatal Float Nurse at Northern Westchester Hospital
Fiona KerriganFiona Kerrigan
Registered Nurse, Cardiac Telemetry at Northern Westchester HospitalRegistered Nurse, Cardiac Telemetry at Northern Westchester Hospital
Asad MillerAsad Miller
Environmental Services Housekeeper at Northern Westchester HospitalEnvironmental Services Housekeeper at Northern Westchester Hospital